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Terms of Use

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Terms of Use and Legal Information

Last Updated: April 12, 2019

The use of this Website, https://www.jamesandsons.com is governed by the terms and conditions stated below. Please read these Terms of Use carefully before using this Website. By using this Website, you signify your agreement to these Terms of Use. This site is owned and operated by James & Sons Fine Jewelers. James & Sons Fine Jewelers reserves the right, at its sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such changes and/or modifications shall become effective immediately upon the posting thereof. You are advised to review the terms and conditions periodically. Your continued use of the Website following any posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions.

James & Sons Fine Jewelers rarely updates its Terms and Conditions but still we encourage you to review this page periodically. You can find the last updated date on the top of this page. If you have any queries or concerns about Terms of Use or Terms of Use update, please feel free to write to our Customer Service Department at contact@jamesandsons.com or call us on (773) 327-8800.

If you do not agree with these terms and conditions, you must discontinue use of this Website.

Our Terms of Use includes:


Copyright © 2019 James & Sons Fine Jewelers. All information, text, logos, images, graphics, site design, software and other content are the copyrighted work and exclusive property of James & Sons Fine Jewelers, its subsidiaries, its affiliated companies and its licensors and are protected by U.S. and international copyright laws. Any reproduction, modification, distribution, transmission, republication or display of the content on this Website is strictly prohibited.

James & Sons Fine Jewelers hereby authorizes you to use all material published on https://www.jamesandsons.com solely for your own personal, non-commercial or educational use in support of James & Sons Fine Jewelers products. No other use of the Content is authorized. Any unauthorized use of the materials appearing on this Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. This Website or any portion of this Website may not be duplicated, copied, reproduced, posted to other sites, or otherwise exploited for any commercial purpose that is not expressly permitted in writing by James & Sons Fine Jewelers.


The trademarks which cover trade names, logos, emblems, slogans and other service marks, displayed on this Website, are the property of James & Sons Fine Jewelers, its affiliated companies and its licensors. These trademarks may be registered in U.S. and other countries. You are not permitted to use these trademarks in any manner, personally or commercially without the prior written consent of James & Sons Fine Jewelers. The use of any trademark on this Website is strictly prohibited, except that the news media and news organizations are permitted to download James & Sons Fine Jewelers trademarks and logo from specifically designated pages for media and news purposes only, so as to benefit James & Sons Fine Jewelers, its products, and its services and not to promote any other product or service. The permission granted to the news media and news organizations to use such trademarks and logo may be revoked at any time. All other trademarks not owned by James & Sons Fine Jewelers that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by James & Sons Fine Jewelers.

Web Content

The materials on this Website, which may include text, logos, images, graphics, site design, artwork, audio clips, video clips, software and other content, are provided by James & Sons Fine Jewelers for informational purposes only. By accessing this Website or printing or downloading any content, you agree to be bound by the terms and conditions set out in this page. If you do not agree to these terms and conditions, please do not access the Website or print or download any content.


The Website and its materials are provided on an "As Is" and "As Available" basis without warranties of any kind. James & Sons Fine Jewelers makes no representation or warranties regarding the accuracy, correctness, completeness, suitability, availability or operation of the https://www.jamesandsons.com Website and the content of the Website. All the contents of this Website are for general information or use. James & Sons Fine Jewelers is not responsible for any incorrect or inaccurate content posted on the Website due to any reason or by any person.

James & Sons Fine Jewelers does not warrant that this site or the server that makes it available are free of viruses or other harmful components or that use of this site will be uninterrupted. James & Sons Fine Jewelers assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user and/or Member communications. Under any circumstances, James & Sons Fine Jewelers will not be responsible for any loss or damage to any persons resulting from anyone's use of the Website or the service and/or any content posted on https://www.jamesandsons.com or transmitted to James & Sons Fine Jewelers Members.

Acceptable Uses

You may use all informative material available on this Website solely for your own personal, non-commercial or educational use. You may not harm the Website in any way or otherwise use the Website in any improper manner, including, but not limited to hacking into the site's systems, spoofing or faking email headers or slowing or stopping the functionality of the site.

You may use this Website either as a registered member or as a site visitor for legitimate purposes only. In the event you register with us, you agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or James & Sons Fine Jewelers suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, James & Sons Fine Jewelers, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the site.

You may need to give your Email Address and Password in the registration process for signing in as a Registered Member. You are responsible for maintaining the confidentiality of your account information and passwords, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify James & Sons Fine Jewelers of any unauthorized use of your signing in information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. James & Sons Fine Jewelers will not be liable for any loss or damage arising from your failure to comply with the above given information.

Accessibility Statement

  • General https://www.jamesandsons.com strives to ensure that its services are accessible to people with disabilities. https://www.jamesandsons.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
  • Accessibility on https://www.jamesandsons.com James & Sons Fine Jewelers makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows James & Sons Fine Jewelers to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).
  • Enabling the Accessibility MenuThe https://www.jamesandsons.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
  • Disclaimer https://www.jamesandsons.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
    Despite our efforts to make all pages and content on https://www.jamesandsons.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
  • Here For YouIf you are experiencing difficulty with any content on https://www.jamesandsons.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
  • Contact Us If you wish to report an accessibility issue, have any questions or need assistance, please contact https://www.jamesandsons.com Customer Support as follows: contact@jamesandsons.com


These Terms of Use will be applicable to every visitor of this Website. Upon breach of any such terms by you, James & Sons Fine Jewelers reserves the right to terminate your account with immediate effect.

Suggestions & Comments

Please note that any information, materials, suggestions, ideas or comments submitted to James & Sons Fine Jewelers shall be deemed not confidential. You hereby grant James & Sons Fine Jewelers an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information, materials, suggestions, ideas or comments for any purpose whatsoever.

Links to Other Websites or Third Party Sites

This Website may contain links to other Websites that are operated and maintained by third parties. Any such links are solely provided for the convenience of the users of James & Sons Fine Jewelers. These third party sites are not under the control of James & Sons Fine Jewelers and we do not monitor or review the content of such sites. Access to such websites is at your own risk and James & Sons Fine Jewelers is not responsible for the accuracy or reliability of information, data, opinions, advice or statements made on such sites. James & Sons Fine Jewelers will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, products or services available on such other sites.

Education Section, Buying Guides, Buying Recommendations

The Education Section, Buying Guides, Buying Recommendations or any other related information available on this Website does not make a claim to guarantee or warranty or appraise any of your purchases. You are advised to purchase as per your own discretion. James & Sons Fine Jewelers is not responsible for the validity and does not guarantee the accuracy of the information provided in the Education Section, Buying Guides, Buying Recommendations or any other related information available on this Website. The main objective of Education Section, Buying Guides and Buying Recommendations is to educate the Website visitor about the Jewelry industry.

Product Information

We, at James & Sons Fine Jewelers, make every attempt to ensure that our online product information is as accurate, reliable and complete as possible. In order to give you the opportunity to view our products with great detail, some products may appear larger or smaller than their actual size in Website images and pictures. Also our products may appear in slight different colors and sizes due to your individual computer monitor settings.

Our primary objective is to give you information about our products. James & Sons Fine Jewelers attempts to be as accurate as possible. However, James & Sons Fine Jewelers does not warrant that product descriptions or product information on this Website is accurate, complete, reliable, current, or error-free.

Product Availability & Changes

James & Sons Fine Jewelers provides quality products to our valued customers. The product displayed on https://www.jamesandsons.com is not a guarantee that the item is currently in stock. If you wish to purchase an item on our Website, please email us or call us for product availability. If your selected item is not in stock, we will place an order for that item with our supplier after we have received a down payment on that product. You may need to wait till that item is manufactured or shipped from our supplier. To check the availability of any items, you can email us at contact@jamesandsons.com or call us on (773) 327-8800.

In order to keep https://www.jamesandsons.com current with our latest product inventory, we frequently change the products offered via this Website. As such, we cannot guarantee that an item displayed on a previous visit to https://www.jamesandsons.com will still be available when you visit https://www.jamesandsons.com again. We reserve the right to make changes to the merchandise offered by this Website at any time and without prior notice. If you are at any time unable to locate an item you viewed on a previous visit to https://www.jamesandsons.com, please contact us using any of the means of contact available on the Website, and we will make every effort to accommodate your jewelry needs.

Product Pricing

Product prices displayed on https://www.jamesandsons.com are quoted in U.S. currency and are valid and effective only in the United States. In rare cases data, including prices, may be inaccurately displayed on our Website due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate and erroneous prices. If a Product's listed price is lower than its actual price, we will, at our discretion either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

We at James & Sons, always offer you the best value by providing the lowest possible price. We do not negotiate prices on our products and all our prices are final.

Diamond Carat Weight

When it's time to buy jewelry, we want to help you make an informed decision. We certify that your jewelry purchase is made with authentic gold or platinum with genuine diamonds and/or gemstones as per the quality promised by James & Sons Fine Jewelers. One thing you'll want to know is the carat weight of your diamond(s).

Of course, no two diamonds are exactly alike. Each is cut to maximize its natural beauty. In the process of diamond cutting, stones are sorted by the resulting diamond weight using the decimal system. To give you the best selection and price, our diamonds fall within a range appropriate to each fractional carat weight listing. The difference may not be visible to the naked eye, but we know it's important to you. That's why we've supplied the following table:

James & Sons Fine Jewelers Weight Fractions & Weight Allowances

FractionsDiamond Carat
Weight Range
1/20 ct 0.04 - 0.07
1/10 ct 0.08 - 0.11
1/8 ct 0.12 - 0.13
1/6 ct 0.14 - 0.17
1/5 ct 0.18 - 0.22
1/4 ct 0.23 - 0.28
1/3 ct 0.29 - 0.36
3/8 ct 0.37 - 0.44
1/2 ct 0.45 - 0.57
5/8 ct 0.58 - 0.68
3/4 ct 0.69 - 0.81
7/8 ct 0.82 - 0.94
1.00 ct 0.95 - 1.10
1 1/6 ct 1.11 - 1.16
1 1/5 ct 1.17 - 1.21
1 1/4 ct 1.22 - 1.28
1 1/3 ct 1.29 - 1.36
1 3/8 ct 1.37 - 1.44
1 1/2 ct 1.45 - 1.57
1 5/8 ct 1.58 - 1.68
1 3/4 ct 1.69 - 1.81
1 7/8 ct 1.82 - 1.93
2.00 ct 1.94 - 2.10
3.00 ct 2.94 - 3.10
4.00 ct 3.94 - 4.10
5.00 ct 4.94 - 5.10

Special Orders

At James & Sons Fine Jewelers, our goal is to help you find the perfect piece of fine jewelry. If ever you are unable to find what you are looking for, please feel free to contact our Jewelry experts at contact@jamesandsons.com or call us on (773) 327-8800.

Conflict Diamonds

James & Sons Fine Jewelers uses quality diamonds in merchandise, sourced from the world's most reputed suppliers. We do not buy and use conflict diamonds in our products. We purchase our diamonds only through respected, well-established, legal channels.

Treated / Enhanced Gemstones

James & Sons Fine Jewelers also uses treated or enhanced gemstones. Most natural precious and semi-precious gemstones are treated or enhanced to intensify color, diminish imperfections and improve durability. Some of the common treatment types are Oiling, Heating, Diffusion, Drilling, Irradiation etc.

Other Terms

If any of these Terms of Use is unlawful, void, or for any reason unenforceable, then that term shall not affect the validity and enforceability of any remaining terms. These terms of use constitute the entire agreement between James & Sons Fine Jewelers and you relating to the subject matter herein. James & Sons Fine Jewelers shall have the right to change or modify these terms of use at any time.


You agree to indemnify, defend, and hold harmless, James & Sons Fine Jewelers, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Website from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you. James & Sons Fine Jewelers reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with James & Sons Fine Jewelers in asserting any available defenses.

Jurisdiction and Governing Law

This Website is controlled and operated by James & Sons Fine Jewelers from its office in Chicago, United States of America and in conjunction with our Website Licensors and third party service providers. This Website can be accessed from other locations. By accessing this Website, you agree that these Terms of Use shall be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to its conflicts of law principles. You also consent to personal jurisdiction in Chicago City and State of Illinois for any dispute arising hereunder. This Website is intended for residents of the United States only. No software from this Website may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to U.S. export restrictions.

Contact Information

If you have any queries or suggestions about our Terms of Use, please feel free to contact us at:

James & Sons Fine Jewelers 1457 N. Halsted St.
Chicago, IL 60642
Tel: (773) 327-8800
Email: contact@jamesandsons.com

Rolex Section

While navigating on the Rolex section of our website, some cookies are controlled by ROLEX SA which applies the following Cookies Policy.

Most items on our site are in-stock and ready to ship. Exceptions to this include jewelry that requires sizing and special order items. Most orders for in-stock items begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located, your payment is approved, and the receiving address is verified.

Requesting an item in a different size may require some additional time for fulfillment. All special orders, styles requiring sizing or non-standard stock sizes, non-stock styles and styles that must be special ordered from the manufacturer require payment when the order is placed.

Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you placed your order. Upon shipment you will receive an email containing your tracking number. We are able to ship orders within the United States only. We are unable to ship to a P.O. Box address. A physical street address and a signature upon receipt are required for delivery.

In the case of a holiday, inclement weather closing, etc., your order will be placed the next day that we are open for business.

Return Policy

Online Return Policy

Tudor Watches:
All Tudor watches are final sale and not eligible for return.

Rolex Certified Pre-Owned Watches:
The return policy for Rolex Certified Pre-Owned watches is 5 business days. Online Rolex Certified Pre-Owned watch purchases are accepted for full refund if returned in new, sell-able condition within 5 days after the date of purchase. Returns must be accompanied by the original sales invoice along with any certificate, packaging, or gift.

If, for some reason, you are not happy with your jewelry purchase, James & Sons offers complimentary shipping for any item that you would like to return. A return shipping label is included in your package. Simply place that label on the outside of your box, ensure that it's secured, and then drop it off at the nearest FedEx location.

Online jewelry purchases are accepted for full refund if returned in new, sell-able condition within 30 days after the date of purchase. Returns must be accompanied by the original sales invoice along with any certificate, packaging, or gift.

General Information:
Once we receive your returned item and it is accepted, your refund or exchange will be processed. Upon receiving your return, the item and collateral material will be reviewed by our Inventory Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 2 weeks of receiving your return.

Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in Transit. Please make sure to include your Reason for Return.

You also have the option to return your item at any of our retail stores. To see our location information, click here.

We want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be safe and secure. We use the latest in security technology to ensure personal information stays safe. We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your information secure and protected from outside parties when transmitted from your computer to our server. We constantly update our security procedures and enhance our site to meet the very latest encryption standards.