Extremely good customer service, super nice staff and beautiful products!! My engagement ring and wedding band are GORGEOUS!!! -10.30.19 - Daisy D
Leigh was wonderful to work with- she was friendly, welcoming, and passionate about the services and jewelry they offered. James & Sons were recommended to me by a friend and Im so happy with my experience at their store that I will gladly recommend my friends as well. Thank you- my ring looks gorgeous! -10.27.19 - Destiny V
Stopped in at James and Sons Orland Park last week to see if they replaced watch batteries. Sales staff greeted me immediately and were friendly and helpful. Took both watches and said if you have a few minutes our jeweler can replace while you wait to avoid a trip back. 10 minutes chatting with off- duty cop working security and the watches were done. Amazing experience and service. Sorry forgot the girls name. Highly recommend!! -10.26.19 - John K
Derya was awesome. She helped me find some perfect earrings for my mom!! She showed me a ton of wonderful options and was so nice thoroughout the entire process. Ive never had a better experience and will for sure go back to James and Sons for my next purchase. -10.26.19 - Nick B
Derya was amazing! Helped me with everything I needed and even gave me advice on the jewelry I had questions about for future plans. 10/10 will be back! -10.25.19 - Thomas K
I had a ring sized. The work was done quickly and well. My ring looks great. The setting has been checked and cleaned. -10.25.19 - Mary S
Donna couldnt have been nicer! Beautiful store! -10.24.19 - Maureen C
Great customer service. Old-Fashion family business values with great product selections. -10.23.19 - Charles J
Cindy helped me out and was a true professional... Thank you and I will be returning... L. Rodriguez -10.23.19 - Leticia R
Had to have repairs made to jewelry I bought years ago elsewhere, and they made them look perfect and brand new! Awesome customer service and fantastic selection. -10.23.19 - Tom M
Quick service getting a battery replaced on my watch. -10.23.19 - Tamara P
After shopping for months looking for wedding bands my husband and I visited James and Sons in Orland Park. Bonnie was amazing! She is so sweet and patient and after listening to the type of rings we had in mind, helped us find the perfect wedding bands. I have since brought in other pieces of jewelry to be serviced and couldn't be happier with the results. I highly recommend your first stop to be James & Sons! -10.23.19 - Liz R
The staff was very professional, friendly, and knowledgeable. We had a custom ring made and it couldnt have been more perfect! Teresa was phenomenal; she took our idea and created an absolute work of art! From design conception, to timely completion and price, the whole experience was painless. We were treated with kindness and respect by the entire staff. We are pleased beyond words with the final product and are happy to return to James and Sons Jewelers for future business! -10.23.19 - Daniel D
Great place. Great people. -10.22.19 - Jeff W
Awesome place. I called and they were super nice. Angela was welcoming and made sure I was happy with the watch I wanted. All the staff was friendly and responsive. Great experience and highly recommend -10.16.19 - Waldo H
Fantastic service from Derya ! -10.16.19 - Chuck E
I always love coming to James & Sons! They take such great care of their customers. Especially Bonnie! Even years after purchase, youre treated and helped like a valued customer. Highly recommend. -10.16.19 - Carly Z
We could not have asked for a better experience at James & Sons. Samantha was the absolute best to work with. She treated us like she had known us for years and did everything she could to make sure we were 100% happy with our purchase. We will definitely refer all of our friends to Samantha and always go back to her for anything we need. -10.16.19 - Brooke F
First time buying from James & Sons. I am very happy so far with the experience. Angela helped me with the watch I wanted. Everything was smooth and staff was very friendly and patient. Would recommended to anyone looking to get a new watch or jewlery.-10.16.19 - Waldo-Jana H
Thank you for your time and your helping me appreciate your time. -10.15.19 - SS
Had a ring fixed and sized. Deyra is very friendly and easy to work with. Thanks -10.15.19 - Ted G
Great place so patience with the kids love it -10.15.19 - Magdalena C
I have been going to James and sons for for many years and have made many purchases There Always friendly, always helpful, their jewelry Is beautiful and they are Always willing to work with you. Brian was always the best and always who we dealt with. My latest purchase was with Rose and she went above and beyond Only jewelry store our whole family Goes To! -10.11.19 - Dawn W
Excellent customer service and expertise.-10.9.19 - Melissa W
This store is like family. Small and everyone knows you when you walk in. They go above and beyond to help find that special piece at fair prices. -10.9.19 - Michele G
I took my ring in 2 days before engagement pictures to have it cleaned, get a prong fixed and have it resized. I was nervous that they couldnt get it done before our pictures because I had procrastinated a little too much but they had everything done for me in less than 2 hours! They were SO nice and accommodating! My ring looked brand new after getting it back! Thank you so much for being so helpful :) -10.8.19 - Brooke H
Courteous service and good repair job! -10.8.19 - Pamela L
Deryaokeef go see her for your jewelry shes friendly and knowledgeable and will definitely be back -10.8.19 - Chase O
Derya OKeefe thank you for all your help today with Chases first watch and my crystal necklace I love it We will definitely be back to see you -10.8.19 - Kat O
James and Sons were great! They helped us decide the right tings for us! -10.5.19 - William G
Great customer service. Cindy was very helpful! -10.5.19 - Raul T
James and Sons has been the jeweler Ive used for over 30 years! Love them! -10.5.19 - Mindy W
Great staff! -10.5.19 - Mark K
I went to the store to get my wife's engagement ring fix and my wedding band re polished. They are so helpful and they'll walk you into the store to check some of their jewelries as well. Derya walked up to me and asked if I needed help and she's very nice. She helped me get my wife's ring fixed and it was perfect again. Will come back to this store again! -10.5.19 - Mike A
Outstanding transaction I recommend James & son to everyone. You dont have enough stars for this company. -10.5.19 - Inland Watch Reviews
Great customer service! -10.5.19 - Marcia G
Super helpful staff ! Greeted as soon as you walk in and very attentive! Great experience ! You guys ROCK! -10.5.19 - -
This is the second time I needed service for my watch and the staff was outstanding! Thank you for your great service and care! -10.5.19 - David S
Very happy with James & Sons. We worked with Rose. Rose helped us pick out a beautiful Diamond engagement set. Everyone at the store was very nice. I will definitely be back. Thanks Rose. -10.5.19 - David L
Love my ring! Love this place! Shine bright like a diamond -10.5.19 - Jillian G
Derya was so great to work with during my trade in transaction. She was so pleasant to work and helped me choose a beautiful ring. I will be back and work with her again. Thank you for making my experience the BEST! Michelle M. -10.5.19 - Michelle M
Our favorite. Never go anywhere else. -10.5.19 - Tina F
Jamie was so helpful and made me feel like a valued customer! Will be coming back for any jewelry needs!!! -10.5.19 - Emily Elizabeth C
The staff are always professional, helpful and welcoming. I don't buy a lot of jewelry but this has been our go to store for 20+ years. -10.5.19 - Lisa A
From picking the engagement ring to picking wedding bands, always excellent customer service. Thank you especially Bonnie and Kacie. -10.5.19 - Tom M
Im always greeted with smiles and a warm welcome as I walk in the door! I was helped by Donna with my recent purchase. She is professional, kind, and knowledgeable. From our in person interaction to following up with me when my order was ready. This is the type of service you strive for! Thank you all -10.5.19 - Daniella D
I brought in my custom ring that was looking dingy Gerri took it and preformed a miracle it looked better when I first received. I fell in love with it all over again. She was so helpful. Everyone in the store was so polite and happy. I definitely will be buying more jewelry there. The store was spotless and beautiful. Thank you James & Sons! -10.5.19 - Sandra G
Great customer service and a beautiful selection of jewelry! -10.5.19 - Kristen S
James and Sons !! I have been into a few jewelry stores but once I walked into this store I was greeted with a bunch of smiles and felt right at home . Bonnie made me feel right at home help me pick out my beautiful engagement ring to replace my old one . Im so happy with all my results I havent stopped getting such wonderful compliments about my ring . Thank you so much for everything we are definitely coming back !! -10.5.19 - Elizabeth A
Great customer service on a 60 year old watch repair. Brian was extremely helpful and answered any questions that I had. Never felt rushed and very comfortable. Look forward to future business. Thanks again for all your help. -10.5.19 - James S
Very positive experience and very helpful with our selection process. Bonnie was extremely helpful and insightful. Our new setting is unbelievable. -10.5.19 - Robert R
Bonnie was extremely nice and very knowledgeable. She took great care in helping me through the process of getting my fathers watch repaired. The watch came back looking new! Would highly recommend Bonnie and James & Sons. -10.5.19 - -
I purchased my fiancés engagement ring a wedding band here. The staff was very friendly and helpful. I would definitely recommend. -10.5.19 - -
Great service & very friendly, will shop there again. -10.5.19 - ICE W
Good customer service, timely repairs -10.2.19 - Claudia M
In June of this year I happen to walk by James and Sons after a late lunch. I had never heard of them before but I love jewelry so I wanted to check them out, so glad I did. I had been looking for a sapphire ring for about two years but could never find the right one. I wanted royally unique and elegant. In the first few moments of looking through their cases I found it. Jimmy assisted me in viewing it where he let me take photos and really appreciate it. I came back for the next few months admiring the ring and talking to Jimmy. Finally I showed my husband when I knew this was it. I got my dream ring!! It was an easy, fun and memorable moment in which I will always cherish. Jimmy was very patient and kind with me constantly reaching out to him asking if the ring was still available lol. Im so happy it all worked out. Lifetime warranty with once a year rhodium. Amazing. Its certified as well. Thank You!! I will love it forever. -10.1.19 - Carissa
Quick and easy for a new battery -10.1.19 - Sam W
Jimmy was a huge help through the process of finding an engagement ring as well as a wedding band. I would highly recommend working with him. He made everything easy and I would definitley work with him again in the future. -10.1.19 - Matt R
They were very helpful and did an amazing job resizing my necklace. Very nice and welcoming people. 5/5 -10.1.19 - Ian G
Buying a ring was a ton of work, but in the end I settled on James & Sons Fine Jewelers and couldn't be happier! Emma was amazing throughout the process, very communicative and helpful. The ring itself is gorgeous, exactly what we wanted. And the diamond is stunning! -10.1.19 - Virginia B
Jamie was so helpful and made me feel like a valued customer! Will be coming back for any jewelry needs!!! -9.27.19 - EmilyElizabeth C
Great customer service! -9.27.19 - Marcia G
Super helpful staff ! Greeted as soon as you walk in and very attentive! Great experience ! You guys ROCK! -9.26.19 - Anita K
This is the second time I needed service for my watch and the staff was outstanding! Thank you for your great service and care! -9.26.19 - David S
They were very helpful and did an amazing job resizing my necklace. Very nice and welcoming people. 5/5 -9.25.19 - Ian G
Great customer service on a 60 year old watch repair. Brian was extremely helpful and answered any questions that I had. Never felt rushed and very comfortable. Look forward to future business. Thanks again for all your help. -9.25.19 - James S
Very positive experience and very helpful with our selection process. Bonnie was extremely helpful and insightful. Our new setting is unbelievable. -9.25.19 - Robert R
Very happy with James & Sons. We worked with Rose. Rose helped us pick out a beautiful Diamond engagement set. Everyone at the store was very nice. I will definitely be back. Thanks Rose. -9.24.19 - David L
The best jeweler in the Midwest. Hands Down. Outrageously good service, always keep their commitments. -9.23.19 - Luke S
Love my ring! Love this place! Shine bright like a diamond ?? -9.23.19 - Jillian G
Buying a ring was a ton of work, but in the end I settled on James & Sons Fine Jewelers and couldnt be happier! Emma was amazing throughout the process, very communicative and helpful. The ring itself is gorgeous, exactly what we wanted. And the diamond is stunning! -9.21.19 - Virginia B
Derya was so great to work with during my trade in transaction. She was so pleasant to work and helped me choose a beautiful ring. I will be back and work with her again. Thank you for making my experience the BEST! Michelle M. -9.21.19 - Michelle M
Bonnie was extremely nice and very knowledgeable. She took great care in helping me through the process of getting my fathers watch repaired. The watch came back looking new! Would highly recommend Bonnie and James & Sons. -9.20.19 - Ryan S
Our favorite. Never go anywhere else. -9.20.19 - Tina F
they were very kind and helpful. -9.16.19 - Aimee L
Love the experience and quality of everything! -9.14.19 - Famouss L
In June of this year I happen to walk by James and Sons after a late lunch. I had never heard of them before but I love jewelry so I wanted to check them out, so glad I did. I had been looking for a sapphire ring for about two years but could never find the right one. I wanted royally unique and elegant. In the first few moments of looking through their cases I found it. Jimmy assisted me in viewing it where he let me take photos and really appreciate it. I came back for the next few months admiring the ring and talking to Jimmy. Finally I showed my husband when I knew this was it. I got my dream ring!! It was an easy, fun and memorable moment in which I will always cherish. Jimmy was very patient and kind with me constantly reaching out to him asking if the ring was still available lol. Im so happy it all worked out. Lifetime warranty with once a year rhodium. Amazing. Its certified as well. Thank You!! I will love it forever. -9.14.19 - Carissa CAMME Awards 2017 Vera
James and Sons were great! They helped us decide the right tings for us! -9.14.19 - William G
Great customer service. Cindy was very helpful! -9.14.19 - Raul T
Quick and easy for a new battery -9.13.19 - Sam W
From picking the engagement ring to picking wedding bands, always excellent customer service. Thank you especially Bonnie and Kacie. -9.11.19 - Tom M
James and Sons has been the jeweler Ive used for over 30 years! Love them! -9.11.19 - Mindy W
Great staff! -9.11.19 - Mark K
Im always greeted with smiles and a warm welcome as I walk in the door! I was helped by Donna with my recent purchase. She is professional, kind, and knowledgeable. From our in person interaction to following up with me when my order was ready. This is the type of service you strive for! Thank you all -9.11.19 - Danielle D
I went to the store to get my wife's engagement ring fix and my wedding band re polished. They are so helpful and they'll walk you into the store to check some of their jewelries as well. Derya walked up to me and asked if I needed help and she's very nice. She helped me get my wife's ring fixed and it was perfect again. Will come back to this store again! -9.8.19 - Mike A
It is always great !!! Always helpful in have me pick the right thing I'm looking for will always go back and tell people about James and Sons a 5 star for sure -9.7.19 - George O
Outstanding transaction I recommend James & son to everyone. You dont have enough stars for this company. -9.7.19 - -
Jimmy was a huge help through the process of finding an engagement ring as well as a wedding band. I would highly recommend working with him. He made everything easy and I would definitley work with him again in the future. -9.6.19 - Matt R
I brought in my custom ring that was looking dingy Gerri took it and preformed a miracle it looked better when I first received. I fell in love with it all over again. She was so helpful. Everyone in the store was so polite and happy. I definitely will be buying more jewelry there. The store was spotless and beautiful. Thank you James $ Sons! -9.5.19 - Sandra G
Great customer service and a beautiful selection of jewelry! -9.5.19 - Kristen S
Great service. Great prices! -8.31.19 - Daniel Z
The team at James and Sons have always done an amazing job taking care of us. Great product with even better associates. Hands down the best jeweler in Chicago -8.31.19 - Kent S
I had the most excellent service here from Jimmy in locating and acquiring the perfect Rolex watch for my husband's 50th birthday. I called so many Rolex dealers in the Chicago area and was so discouraged by most of them on locating the correct watch due to market demand. But Jimmy was supporting and helpful and we found the perfect watch! Thank you Jimmy for making the most special birthday for my husband. I recommend anyone to shop here and receive the best customer service. -8.31.19 - HaesungYoo
James &Sons has made three different rings for me. The rings were custom made by their Master Jewelers. Today I picked up my resent order and once again I was not disappointed. Absolutely beautiful!! Theresa helped me through the whole process and she is absolutely priceless!! Thank you Theresa and thank you to the beautiful craftsmanship by their master jewelers!! -8.30.19 - Kathy A
Jean and Casey were both sooo helpful and friendly As was everyone Pure class and no arrogance whatsoever Highly recommended -8.30.19 - Greg M
I was very impressed with this place. I've had two sets of pearls re-strung (family heirlooms) and they did watch batteries quickly and WAY cheaper than Kay's (who used to have a scroungey-looking store on North that closes). I have a penchant for cheap watches where the battery replacement can cost more than the watch itself. You don't want to do it yourself, even if you have the tiny tools. One of the family, Jimmy, i think it was took care of my piddly little stuff personally. I don't ever forget that. -8.30.19 - Michelle S
Amazing service, great experience. -8.29.19 - Brad A
Kasie was professional and very helpful. It was a great experience! I have been to this location before and will definitely return. I also believe that the quality of the jewelry and repair service is excellent because the store is family owned. I appreciated Kasie's expertise and will be sure to ask for her again. -8.29.19 - Anne M
Great customer service, the entire staff, especially Michele were very kind and helpful. Plus I got a great deal on the perfect ring. -8.27.19 - Jonah J
I went into James and Sons just expecting to browse for engagement rings. And I ended up leaving with one picked out. Jean was so helpful, that Ill be coming back for all my future needs.-8.24.19 - Steven A
Derya and Megan were very patient and informative while we selected a special mens band to celebrate our 25th wedding anniversary. They also noticed my wedding ring prong setting needed replacement so I didnt lose the largest stone on my ring of 25 years! Great visit and fairly priced. -8.24.19 - Kimberly P
Very reliable and trustworthy. Ive had a few rings sized as well as a clasp on a necklace repaired and was very happy with the work and the price. The staff is super friendly. I highly recommend James and Sons! -8.23.19 - Jennifer L
Samantha was extremely helpful and patient with helping me find the perfect engagement ring and diamond for my fiancé. It really helped that James & Sons has a huge selection to choose from. Samantha did a great job of listening to what I wanted and tracking down what would work for me. I would recommend James & Sons to anybody looking for an engagement ring! -8.23.19 - Kyle V
Jean is absolutely amazing!!! My husband bought my Tacori engagement ring and band from her along with his wedding band. We absolutely love Jean!!! We've also purchased other stuff from Tacori as well as John Hardy. Jean is such an amazing sales rep and now friend!! If we text her she responds within minutes if not latest by end of day. She really does a phenomenal job and you can tell she loves what she does, she is always smiling and welcoming us with big hugs!! -8.23.19 - Tia M
Im always so pleased with the customer service! Everyone is willing to take so much time to help with whatever I need - no matter how big or small. They will be my only jewelers. -8.23.19 - Michelle B
Very professional and courteous! A pleasure to deal with! Couldnt be more happy! -8.21.19 - Chris C
Rose is the best! -8.21.19 - Dominique M
Very friendly, highly competent, honest family-owned jewelry store. I had a necklace repaired and they did a great job and charged me a fair price. -8.19.19 - Lea V
I worked with Jimmy to pick out our perfect engagement ring. He and the James & Sons staff did a great job of making the process simple and not intimidating. He was very professional and was always quick to reply to my emails. The end result was everything I hoped for - a beautiful ring and a new fiancée. -8.18.19 - Nathan G
James & Sons Fine Jewelers is Chicago was AMAZING to work with! They went above and beyond to make sure my fiancé and I were 100% satisfied with my engagement ring! We loved the professionalism and management! Because of this - we will be coming back to select and design our wedding bands! Thank you! -8.16.19 - Christina M
Ive been coming here for a few years now. They are the best. Service is always exceptional. The sales team is knowledgable and passionate about their product. Ive never been disappointed with any purchase from them. We wont go anywhere else. Customers for life! -8.14.19 - Ben S
Excellent service with great prices! Will definitely be back. -8.13.19 - Just J
Fast service,excellent work -8.12.19 - Mario S
Always awesome experience, whether shopping or getting ring checked and cleaned!!! -8.11.19 - Karen H
Came in looking for an engagement ring, the selection was great, great items for every price range. Chris was great, welcoming and had an answer for every question I had. Recommend anyone in the market for any jewelry to stop in and check them out -8.11.19 - Kham B
Lovely items to choose from with great service and friendly staff. I came in to have watch batteries replaced and ended up looking at other pieces. Bert was very attentive and patient. She made me feel extra special! -8.7.19 - Liz G
Amazing staff! I dont trust anyone more than James & Sons! -8.6.19 - -
They have quality jewelry and try to keep up with the trends. I bought an wedding set there 27 years ago and have bought several quality pieces from them since. Staff is very professional and knowledgeable -8.4.19 - Pat G
My fiancé and I have worked with Chris the last few visits. Hes very pleasant and very helpful. Hes not pushy when it comes to selling product, which made me feel really comfortable. He will help answer any questions you have. Everyone is very welcoming as well! -8.4.19 - Corrine C
We had wonderful service with Hannah, our sales associate, and the necklace I chose was beautiful and a great price! Thank you, Hannah and James and Sons! -8.3.19 - Lynn R
Kaci is awesome! She is super helpful every time we are in. -8.3.19 - Stephanie F
James & Sons is the BEST!!! Upon entering the store, you are immediately greeted by the most polite, friendly and courteous staff. Theresa is FABULOUS. She is very knowledgeable and took the time to help me select the PERFECT gift!! She was extremely helpful and patient, not pushy. Go see Theresa at James & Sons. She's the BEST!!! I've been shopping at James & Sons for years and will continue for years to come.-8.3.19 - Tiffany O
My sapphire cracked and I decided to get a diamond in my engagement/wedding ring. Liz helped me find exactly the perfect stone. Im so thrilled. Its so beautiful in my setting. -8.3.19 - Angie P
James & Sons is the best jewelry store in Northwest Indiana. Their quality of jewelry is extraordinary and the staff has the best professionalism. The owner make his self available to make sure you are satisfied. Who could ask for anything else.So make sure you make James and Sons the jeweler for you. -8.3.19 - Dianne B
Fantastic service and overall a great experience! Brian is terrific and I highly recommend both him and James and Sons! Thank you! -8.3.19 - J B
The best people to deal with and great deals! -8.3.19 - Toady T
Brian was very helpful, kind and courteous! I would recommend him and James and Sons to all my friends and family! Thank you for a great experience! -8.3.19 - Molly M
They have some of the best customer service I have ever encountered. They have a great staff with a diverse amount of knowledge. They do an incredible job of informing you about the piece youre going to purchase and its value. It is a very professional environment yet warm and inviting to the jewelry novice. I never felt pressured to make a purchase or like they were attempting to wheel and deal with me at the jewelry counter to make a deal. I felt their ultimate goal was to assist me in the piece I wanted to purchase, inform me about the piece that Im looking for, and guide me in making the right decision. It was one of those purchases I felt really good about after everything was done. I highly recommend James and Sons for your next jewelry, watch, or gem purchase. -8.2.19 - Sasho D
The staff is friendly and curtious without overwhelming you. They did a phenomenal job on my ring repair. If there is anything you need, ask for Megan Uzubell at the Schererville store; she will work with you to find what you are looking for within your price range. -8.2.19 - Stephanie B
We've been so happy with our experiences at James & Sons! Both my engagement ring and wedding band were designed and purchased through them, and they made it such an easy process! My rings are beautiful, and I go back often for cleaning. They are all so friendly and helpful! I highly recommend them and look forward to our next purchase from there! -7.31.19 - Stephanie Z
Greeted us with a smile.Professional. -7.31.19 - Irene T
They are very good at what they doing. I had Bonnie helped me out. Shes was very professional. -7.31.19 - Joe T
Like I just said on Facebook..... Integrity.Kindness.Affordability. You find all of this, and more, at our Schererville James and Sons. I will never shop at any other fine jewelry store. Ever. A big shout out to Sales Associate, Chris Rassel!!!! Thank you ?? -7.30.19 - Lyn S
Liz was amazing from the start. We ordered a custom engagement ring that turned out stunning. It was a bit of a rough start with the wax ring designers but they promised they would find a new company to help design it and they did. They went up and beyond and the ring is just beautiful and one of a kind. We will be ordering our wedding bands w James & Sons jewelers -7.30.19 - Amie S
All my visits here have been nothing short of excellent. Felt comfortable within the first few minutes with the staff, and Donna helped me pick out the perfect engagement ring. Couldn't be happier knowing Donna and the staff here will be taking care of us going forward with our ring, everybody here is so personable! Thank you!! -7.30.19 - Kevin L
Very professional, friendly service.Beautiful jewelry in the store and available from other store locations. -7.23.19 - Liz D
This is a wonderful place to shop for Jewelry beautiful diamonds and LIZ is an amazing person Thank you very much for helping me -7.23.19 - Claudette S
I stopped by to look at watches one day and really liked the vibe of the store. Derya was knowledgeable and presented a number of options. I left the store feeling like I would receive a fair deal, and I plan to purchase my new watch from J&S. -7.23.19 - Elaine P
Jimmy was great. We love our rings and the quality of the service. Couldn't be happier! -7.23.19 - Karen Z
greeted warmly at arrival. I had need for a watch repair, a new battery for my Omega watch. My service provider explained my options, was very helpful, and the task of dropping off the watch was done in a matter of minutes. The pick up of the watch was equally smooth and thorough. Thanks for your help! -7.20.19 - Randy G
Liz is truly great and great store !! -7.19.19 - Joseph C
Nice people and a pleasure to deal with. Prices are a little high but you get what you pay for. -7.18.19 - Derek M
I stopped by to look at watches one day and really liked the vibe of the store. Derya was knowledgeable and presented a number of options. I left the store feeling like I would receive a fair deal, and I plan to purchase my new watch from J&S. -7.17.19 - Elaine P
Thanks, Samantha! -7.16.19 - Brian M
James and Sons Fine Jewelers in Orland Park has exceeded my expectations for many years. They are professionals and experts in everything from jewelry repair to choosing and purchasing a special piece of jewelry that will likely be a part of you and your family for generations. Thank you James and Sons for again helping me repair a diamond cut yellow gold rope chain that I have had for a few decades now. I am unable to even find the spot where the repair was made and I have the exact measurement of where the break was. James and Sons provides exceptional service, workmanship and value every single time. -7.16.19 - Annemarie M
Excellent customer service by all staff. -7.12.19 - Tamara T
Fantastic experience as always!! -7.12.19 - Scott V
Great experience as always! They have a wonderful selection of jewelry and helped me find the perfect ring. I would highly recommend them. -7.12.19 - Cara H
Donna was a lot of fun to work with. Can't wait to pick up my ring! -7.11.19 - Carol H
Fantastic experience, I was referral from another friend of mine. Couldn't be happier with service, and attention to detail. Highly recommend -7.10.19 - Rob B
The staff at this location, go above and beyond to ensure you are greeted with a warmth and welcoming smile. The craftsmanship is beyond satisfactory . Just left the store and my customer service rep (James) was very pleasant and helpful. The staff as always greeted me with a beautiful smile. Thank you for always being helpful and pleasant. -7.9.19 - Denise Y
So incredibly helpful from start to finish. Jimmy and Sam worked with me and searched high and low for the most perfect fit. Great customer service. Also offer nice side services like free cleanings, etc. highly recommend working with them! -7.6.19 - Danny S
My boyfriend and I were in Chicago and our flight was delayed so we had some spare time. We are very early on in our search for an engagement ring. I wasnt sure how wed be treated when we clearly were just browsing but Samantha was so nice and I learned a lot in a short amount of time. Amazing service, would definitely recommend! -7.6.19 - Emily P
James and Sons !! I have been into a few jewelry stores but once I walked into this store I was greeted with a bunch of smiles and felt right at home . Bonnie made me feel right at home help me pick out my beautiful engagement ring to replace my old one . Im so happy with all my results I havent stopped getting such wonderful compliments about my ring . Thank you so much for everything we are definitely coming back !! -7.3.19 - Elizabeth A
I brought my wedding rings to be checked and cleaned recently after purchasing them here years ago. Every time my husband or I go in James and Sons, its a very pleasant experience. Thank you Donna for helping me, and for the great service. We couldnt recommend James and Sons more for all jewelry needs. -7.3.19 - Candi J
James & Sons truly has better customer service and quality than its competitors. After my mothers recent passing, the store made us a keepsake jewelry piece featuring her heartbeat. The diamonds in this time-honored store are not only found in its jewelry cases. They can be found in the people who work at James & Sons. -7.2.19 - Jane B
My boyfriend and I were in Chicago and our flight was delayed so we had some spare time. We are very early on in our search for an engagement ring. I wasnt sure how wed be treated when we clearly were just browsing but Samantha was so nice and I learned a lot in a short amount of time. Amazing service, would definitely recommend! -6.30.19 - Emily P
All my visits here have been nothing short of excellent. Felt comfortable within the first few minutes with the staff, and Donna helped me pick out the perfect engagement ring. Couldn't be happier knowing Donna and the staff here will be taking care of us going forward with our ring, everybody here is so personable! Thank you!! -6.30.19 - Kevin L
Beautiful jewelry.Exceptional service. I've bought jewelry and had jewelry repaired. The prices are reasonable and this is really a fun place to shop. Ask for Donna Johns! She is so helpful and sweet, and she makes the experience so comfortable. All of the staff is very knowledgeable and honest. Alisa is also very helpful and kind. All in all this is one of my favorite jewelers around. -6.28.19 - Alisa M
Rose was amazing at helping me pick out the special gifts for my wife! She is truly a gem! -6.28.19 - Jorge G
What a great pleasure to meet Michele! She helped me find a beautiful ring and I did not feel pressure at all. She was so kind to my friend as well, she cleaned her ring! I would definitely come back. -6.27.19 - Stacy M
Nice people, excellent customer focus, quick turnaround on repairs -6.26.19 - Al L
If you want fine quality jewelry go to James & Sons. They have a great selection on Rolex watches! -6.25.19 - Heidi A
Everybody there was very helpful and professional! Chris and Megan went above and beyond to help me with everything. I highly recommend James and Sons and look forward to coming back in the future. -6.24.19 - Joseph S
The manager Samantha is one of the nicest people I've ever met in Chicago. We first met on the phone through inquiries about a certain watch. She was very polite and took her time with me telling me about what she had in stock. She told me about a watch I wanted but informed me it was spoken for and if the person changed their mind she'd call. She called that night to let me know I could come by and see the watch that the buyer decided to pass. I bought the watch the next day and Samantha couldn't be more helpful and accommodating. She even took the time to show my girlfriend a few watches, and she wasn't even in the market for a new watch, just girls having fun. Anything I asked about she explained. I never felt rushed, Samantha took her time and answered every question I had. She made a new customer for life, she knows how to treat people and create repeat business. Her boss has a real asset with her in his store. -6.22.19 - Thomas S
Chris was amazing!!! I was not an easy customer. I really didnt know what I wanted and we spent over an hour to figure out the perfect wedding band to go with my engagement ring. He was very patient and made sure it was something I loved. -6.22.19 - Jorie F
My wedding set was originally purchased in 1986 from James & Sons in Oak Lawn thru J. Ford Sunderland, I have original receipt. My husband passed in September 2015 and I bent the ring. Undecided whether to repair or have pendant made, I went to the Orland Park store and met with Donna Johns who was so patient and compassionate. She drew out a design of a Pendant, and I loved it. When I went to pick it up, it was even prettier than I imagined. Donna even gave me some more ideas on the chain. Everyone is so friendly there. I highly recommend James & Sons Fine Jewelry. And thank you Donna Johns. -6.22.19 - Dani M
If you're looking for a Rolex or any other piece of jewelry you only need to visit James & Sons. Very knowledgeable staff unbelievable customer service. I shopped at a few other jewelry stores and didn't feel comfortable making a purchase for my Rolex. Tiffany was wonderful her knowledge of the brand made me confident that I was making the right decision to purchase from James & Sons. Brian was very helpful also. They're a hour from where I live but worth the trip. I'll be back for personal or gift purchase. -6.20.19 - Patrick G
Great customer service -6.20.19 - Mike L
Cindi is wonderful. Service is great. -6.18.19 - Darlene K
My sales lady Kacie was professional,kind and patiently worked with me finding what I wanted within my budget.Job Well Done -6.16.19 - Kenneth C
Cindy is the best! A warm genuine person. Extremely helpful and one of the best customer service experience I have had. Thanks so much!! And she always look sharp in her stylish glasses that match every outfit :) -6.16.19 - Sonia M
Good customer service. Knowledgeable and friendly. Recommend to anyone looking for yourself or that special someone! -6.15.19 - Dave C
I have been a long time customer of James & Sons and have always been treated as a valued customer. I appreciate and cherish that relationship. -6.15.19 - Jame A
They truly treat you and take care of you as though you we're there family!!!! Yes I recommend this place. Bert helped my wife and I find our wedding rings and she was INCREDIBLE!! THANK YOU to JAMES AND SONS STAFF AND FAMILY -6.14.19 - Ruben J
Everyone was so friendly and helpful when I came in to pick out a watch for my wife. Samantha was amazing! She ordered a few options for her to look at and was great communicating with me throughout the process. Amanda was also very nice when I came in for the final purchase. Overall a great experience so thank you!! -6.13.19 - Katie B
I purchased a used Rolex Turn-O-Graph Thunderbird and Brian and my friends at James & Sons took the time to authenticate, appraise, set it up for me. They do fine work and are worth every penny. After a modest charge I feel 100% more confident and would recommend them for any jewelry purchase you might seek. They are true professionals and carry a fine selection. -6.12.19 - Anthony C
Everyone was welcoming and helpful! I came in for a ring I liked and saw on the internet. They assisted me in figuring out my ring size and ordering it. Everything was a smooth process. -6.12.19 - Yesenia V
Everyone is friendly and helpful. I am a repeat customer because they always take care of me. -6.11.19 - Frank K
James & Sons always has the Best Deals and Best selections of Jewelry .....thanks again see u soon -6.9.19 - D Ward
Im in the market for a new Rolex. I was referred to James and Sons by a close friend. Ive shopped at James and Sons in the past and have had good experiences. I met with Derya OKeefe. Derya first took the time to understand my style and taste in watches. Derya then proceeded to show me various models and reviewed all the build options and features. Based on Deryas thorough approach I felt very comfortable making a decision to purchase a new Rolex from her. Another great experience at James and Sons. I will continue to be a repeat customer. -6.8.19 - Bill M
Cindi is always very helpful and friendly when I go in to shop or get my jewelry cleaned. -6.7.19 - Dave S
James & Sons always has a wide selection of designs and friendly staff that are knowledgeable and helpful when you are selecting your jewelry. I have been a satisfied customer for over twenty years and trust them to repair my older pieces and I know they will always help me find a new and unique piece of jewelry that will last my lifetime. My whole family has trusted James & Sons and they are the only store we shop. -6.6.19 - Deborah M
The staff there has always been very helpful and cooperative. -6.6.19 - Cheryl J
Kaci was great. She answered all my requests. -6.6.19 - Jo Ann C
Donna helped me and my fiancée out today. We stopped at James and sons first. And felt so relaxed the moment we walked in. She was very professional and knowledgeable. And didnt feel pressured at all. We left to think about our purchase and went to several other jewelry stores and came back to James and Sons. Donna made us feel so comfortable. I loved the ring she suggested for me. I also thought she was very thorough with explaining the warranty associated with the ring which definitely swayed me toward James and Sons and had the best selection. I cant wait to wear my ring and will definitely come in for future purchases. Thank you Donna! -6.5.19 - Merrdith M
I went in the Schererville store for the first time. The representatives were so friendly, asked lots of great questions. Thank you for your warm welcome. I left with a really cute pair of earrings. -6.5.19 - Marci C
Staff is friendly and helpful. They are extremely knowledgeable. And their diamonds are fantastic! Excellent customer service and very accommodating. -6.3.19 - S Behrens
If you want true quality jewelry paired with EXCELLENT customer service, I would strongly recommend James & Sons. The staff is very warming, the store is very welcoming. The associated are friendly and helpful. Here you feel that you are special and they do not pressure you to buy. Their reputation speaks for itself, Classy, Sassy Satisfaction. I will definitely return for my next jewelry purchase. Michelle -6.3.19 - Michelle Q
Cindi Rucinski was very knowledgeable and extremely helpful. I will definitely come back to purchase any jewelry or watches that I need to buy. On top of her kind ways she is a snazzy dresser with impeccable taste. -6.3.19 - Larry S
Jean was more than helpful and understanding. She picked out specific diamonds for my budget. There was no pressure during the sale and allowed me to go through the decision making process on my own timeline until I found the perfect ring and diamond. -5.30.19 - Bryce B.
What an amazing experience to walk in and be greeted by some of the most genuine group of ppl. They just make you feel so comfortable. Their knowledge of time pieces is second to none. And jean Moran I have to just be honest I cant believe someone could just be a total sales woman and I mean that in the best way not in the sense of pushy or just agreeing with everything you say. She really wants you to be happy with your purchase she offered me everything that could help me out financially and at the end of the day I walked out with a gorgeous Datejust 41MM and it was all thanks to jean thanks jean I will be a customer of yours for life -5.30.19 - Brandon M.
Brian spent time with my mom and I showing us all the collections of engagement rings, narrowed down my favorites, and helped me select a beautiful ring. Truly a wonderful, kind, knowledgeable staff, with a large selection of rings for a variety of taste. Brian was so involved and enthusiastic throughout the entire process, their level of customer service is unlike any other store we had been too. You can tell they truly value the customer experience. Cannot wait to go back for other jewelry needs! -5.28.19 - Sarah B.
Best jewler in chicago. always nice and they take their time with you. never going anywhere else. The whole staff is nice and is willing to work with you! 5/5 -5.27.19 - Rob K.
Bank and I just pick up the Rolex watch last week! Samantha is wonderful sales, she helped me to decide and purchase the watch for my brothers gift! Bank is really appreciate Samantha help. And he couldnt wait to get another Rolex watch. -5.27.19 - Ar K.
Every piece of fine jewelry I own is from James and Sons. Their committee to excellent customer service as well as stunning pieces of jewelry will always keep us coming back for those special pieces. If you are looking for something original and exquisitely beautiful, James and Sons is the place to go. -5.25.19 - Julie H.
Had a wonderful experience working with Donna at James & Sons Jewelers purchasing an Anniversary watch for my husband! She was so helpful & even offered to clean my rings as I was shopping. Everyone there is very welcoming & I know they are a very generous business to our community as well- makes you feel good doing business with them!! -5.23.19 - Debra B.
Bonnie was wonderful! She helped pick out the perfect graduation gifts!!! -5.23.19 - Jennifer B.
Awesome staff and amazing prices, pieces and can repair everything and create beautiful pieces. -5.19.19 - Diane B.
I have been a customer of James and Sons, and particularly their representative Jean, in Orland Park for over a decade. I can sum up their key differentiator in two words - they care. If youre looking for a knowledgeable, honest, professional company to work with on a jewelry or timepiece purchase, James and Sons (and particularly Jean) should be who you turn to. -5.18.19 - Chris S.
Theresa was awesome, so patient, and sent me pictures of my jewelry selection numerous times to various e-mails and phone numbers! We confirmed the Anna Beck earrings together! She was wonderful! Now waiting for the fed-x tracking number for my delivery. Thank you so much! Cathy Czir -5.17.19 - Gerry C.
Excellent customer service. The client advisor was very patient and pulled many looks for me. I would highly recommend this location. -5.13.19 - bgordonjgordon
Blown away by customer service and the friendliness, responsiveness and kindness of Samantha (Sales Manager)! Came in for a repair on engagement ring and left with a looked like a brand new ring. The repair was done on-site and had the ring back by lunchtime same day. They also cleaned my watch for no charge as a generous courtesy. Never considered buying anything there in the past but foresee a watch purchase this year. Thank you James & Sons! -5.13.19 - Bill G.
Awesome customer service! -5.9.19 - Shawn M.
amazing staff and pieces!! -5.8.19 - CM T
Amazing service! Tiffany and Brian are top notch. Best jeweler in Southwest suburbs. -5.8.19 - K h
My first time ever in James and Sons. It was a wonderful experience.Thestaff were all friendly and eager to help me with what I was there for. I will definitely be back for all my future jewelry purchases and service. -5.7.19 - Sheila R.
Excellent jewelry and superior service -5.4.19 - Pamela G
High quality merchandise.Super staff. -5.3.19 - WJ S.
Donna and Brian were excellent! -5.3.19 - Sneaky Seviper
I love the friendliness and great service at James and Sons Chicago! Store manager Samantha H. was just awesome and she was such a sweet girl. She went out of her way to help me out and find exactly what I was looking for. I Love this place and will always be back! Well done. -4.30.19 - Pete M
Super helpful staff, and prices are fair. -4.30.19 - John B
Jean and the whole team are wonderful. The service that I received was much better than any other distributor I have dealt with. Happy to say that this relationship will continue to grow. Thanks to everyone who helped me in my first Rolex purchase!! -4.29.19 - Adam E
Work with Derya for all of your Rolex needs. The level of service she offered was beyond first class. She actually made a two hour trip to bring me my watch! Wonderful experience. -4.28.19 - Taylor A
Great customer service!! So helpful and my ring looks like the day I first saw it! Shelly was very helpful! -4.26.19 - Laura G
Did everything I asked. -4.26.19 - Sarah S
Amanda, Samantha and Jim are always super friendly and helpful!! Amazing Service -4.20.19 - Famp15.
Pleasant salesperson; quick repair on my watch. Nice jewelers to visit! -4.19.19 - Kate W
I would highly recommend James & Sons Fine Jewelers to everyone looking to purchase a fine timepiece. There is a wide selection of in stock merchandise, store is also very clean and employees are very professional. I would like to thank Samantha (Sales Manager) she went out of her way to make sure that "I LOVED my timepiece" before buying. I still love it! -4.17.19 - Michael D
Incredible customer service! Samantha personally guided me through the process of finding the perfect watch with a patient and honest approach. She really went above and beyond to ensure it was the right fit. -4.16.19 - Katie E
We have been customers for over 25 years. Great team to work with as they are very knowledgeable. -4.15.19 - Ken M
Bonnie and John are amazing! They helped us design our own custom dream engagement ring. Not only were they patient throughout the process, but they were really enthusiastic and involved. I would highly recommend James and sons to anyone looking for a place to buy jewelry! -4.14.19 - Marvin F
The staff at this location, go above and beyond to ensure you are greeted with a warmth and welcoming smile. The carftmenship is beyond satisfactory . -4.12.19 - Denise Y
The sales lady we worked with, Michele was very knowledgeable and helpful. She worked with us to help find the right setting, very happy with our experience! The owner was very accommodating about in finalizing the price. -4.11.19 - Julie T
The staff and management of James and Sons were wonderful to work with! Beyond grateful for their efforts on Law Enforcement awards event. Highly recommend them for your jewelry needs. They made the purchase and requests involved effortless. The support they give to Law Enforcement is awesome! -4.10.19 - Suzanna E
James and sons is hands down the best. The only place i go for jewelry. -4.9.19 - Jenna L
I worked with Jimmy (grandson of founder) and could not have asked for a better experience shopping for our engagement ring. Jimmy was super responsive to every question I had, provided options to work within budget, and was every bit of helpful after sale as before sale. Couldn't recommend more! -4.9.19 - Dan D
Super warm staff. Everyone pitching in to help each other. I was offered advice on how to proceed with different choices. Great service! I would definitely recommend and go again. -4.8.19 - Laura V
Great selections and even better customer service. The experience we had working with our saleswoman, Samantha, was great! She knew the exact way to guide us through our first engagement/ wedding band purchase and was very informative and helpful. She can work with any budget and make your experience as special as it should be. Highly recommend. We both had very little knowledge on buying diamond rings, or any jewelry for that matter, and she was able to teach us about everything we needed to know! -4.8.19 - Michael R
Samantha serviced us and we were extremely pleased. Her professionalism and knowledge was second to none. She answered all our questions and made suggestions that help us greatly in making our purchase. Thank you, Samantha, Al & Joanna -4.6.19 - Ognib Report
Megan was so helpful and attentive in picking out a 60th birthday gift for my mom. Fantastic experience, I will be back! -3.31.19 - Kathryn C
Bert was an absolute pleasure to work with. She was very knowledgeable about the jewelry and even the Ghanaian coin that I was purchasing the chain and coin holder for. -3.31.19 - Joshua N
Liz was extremely helpful! Came in to resize my wedding ring. Beautiful store with a knowledgeable staff -3.30.19 - Rhonda G
Been going to James and Sons for years! Great staff of people. Highly recommend -3.30.19 - Marcia R
I was referred by a client (Dan) to Jimmy and what a blessing it has been!!! Jimmy takes customer service to a whole new level and made me feel that I mattered to infinity. This is a family that has now earned my business for a lifetime and in my humble opinion after speaking to many jewelers in Chicago, James & Sons are #1 without hesitation. Thank you Jimmy, your Dad and your uncle for being such amazing down to earth people to do business with.-3.29.19 - Sean O
Hands down the best customer service experience I have had. Tiffany, and Jean are wonderful people. They are very knowledgable and very willing to answer all the questions you may have. If youre there looking for something specific, or just looking around, whether they have in the store or not, they can more than likely get it. Plus they offer you free coffee while you look around!They have made a lifetime customer with me, and youll feel the same way as well. -3.27.19 - Dan K
Ive had the pleasure of working with Samantha, Amanda and Angela and they are all awesome. They answer all my questions, return my calls and always keep me in the loop with all of my orders. Awesome service Im happy to be purchasing my Rolexs from them. -3.26.19 - HBrook M
Friendly people -3.25.19 - Laurel D
Jimmy and everyone at James & Son are the upmost profesionals. They delivered way ahead of schedule and took the time to be very communicative. Highly recommend! -3.24.19 - Don D
Just wanted to leave a quick review about Megan Uzubell. She is always so helpful when I go into the store. She also helped my husband pick out the perfect gift for me ;) She is so knowledgeable and has such a great personality. Ive referred many friends to her and theyve had nothing but excellent experiences. She is so fun and easy to talk to so that makes the shopping experience fun :) -3.23.9 - Kristen K
Friendly, professional and excellent customer service. Requested work to resize my engagement ring and replace a stone in my wedding band. Work was completed ahead of time and rings were both cleaned to look brand new. Highly recommend! -3.22.19 - Deanna G
Great full-service Jewelry store and Jewelers.Outstanding selection, customer service, attention to detail, communication and price. I have worked with Megan, Teresa, Rose, Cindy, Hanna and Michelle to name a few but the entire staff is just terrific to work with. -3.20.19 - Anthony P
Michele was easy to work with, professional, and she made the experience enjoyable. Thank you. -3.20.19 - Brian P
Our sales associate Jean Moran was so helpful when we where purchasing a baptismal cross for our niece. We shopped many jewelry stores and left disappointed every time. She was so kind and patience that my husband and I decided to make another purchase for something we have been wanting. Jean was like dealing with a family member and James and Sons will have all of our future jewelry business. There is no need to go anywhere else. -3.19.19 - Kelly F
Beautiful jewelry -3.16.19 - Carla C
HIGHLY recommend James Jewelry & Sons! Bert was our sales lady and she was the sweetest! Very helpful, professional and honest. She was very patient with my indecisiveness and I didnt feel pressured one bit. I cant wait to go back! Everyone in the store was very friendly and it was a very comfortable environment. Their jewelry is outstanding and they have a wide variety to choose from. -3.15.19 - Emily B
Chris was an amazing salesman. Asked if I needed help n then when I said I wasn't here to buy anything he didn't even ask or pressure me to buy anything. They did a simple fix on a bracelet for my fiance. It's not gold or anything but didn't say anything negative. Understood it'ssentamental value over gold. Parents have been coming here for years. Very pleased -3.12.19 - Catherine D
My wife wanted a new setting for her diamond so we decided on James and Son's. She looked at some settings in the cases but couldn't find the exact one she wanted. Luckily for us Megan suggested designing a ring on their new system. She took the time and listened to what my wife had in mind. The result was a ring that was exactly what my wife wanted. The experience was pleasant and fun. I highly recommend working with Megan if you have a chance. Thanks very much. We will definatly be back. -3.10.19 - Bobs Videos
I always have a great experience at James & Sons jewelers. Cindy usually always takes care of me. Even if I am just in to get jewelry cleaned, she is always helpful & it gets done quickly & beautifully. Everyone is very friendly & hospitable. Cindy always gives great suggestions as to finding what I am looking for. -3.9.19 - Lorie D
Very helpful,knowledgeable and passionate about their work. They truly care about their customers -3.8.19 - Kathy M
I would recommend this store to anyone looking for outstanding customer service. From the moment I entered the store, I felt comfortable to leave my large diamond ring in the hands of Jimmy to be resized. I learned that the entire family have been in the jewelry business for a very long time and pride themselves on their customer service. Not only did they resize the ring the same day, it was also polished to sparkle, looking just like new. The entire staff were friendly and professional. I would highly recommend this store to anyone looking for a professional jeweler who appreciates his customers and takes pride in his business. -3.8.19 - Nick A
Im a returning customer, and for good reason! The store is beautiful, amazing selection, and they do unbelievable custom work. All the sales associates go above and beyond to make sure they deliver exactly what youre looking for (even if youre not sure when you walk in). Ive had wonderful experiences with both Bonnie and Jean in creating perfect jewelry pieces. Thank you! -3.7.19 - Jack and Stephanie K
They take time to show and explain what you need and whats best for your needs at the moment. -3.6.19 - Maria C
Bonnie was amazing and so helpful!!! -3.6.19 - Mary P
Liz was a very nice salesperson. My son wanted a chain . I have no experience with jewelry, she helped us out. Everything went very well, I recommend James and Sons for jewelry experts. -3.4.19 - Frank Z
Great selection of jewelry & watches.Knowledgeable employees to assist you always. -3.4.19 - Jeff S
Brian was amazing! Came in looking for both my wedding band and my fiancés and we left extremely satisfied with their service and the options they had! Thank you so much! -3.3.19 - Kacie S
Great service and staff. My wife purchased my wedding watch from here and couldn't have asked for a better experience. -3.2.19 - Brandon L
I went in there to look at a couple watches and the sales manager Samantha was very helpful and knowledgeable she spent quite a bit of time indulging my questions and curiosities. I ended up purchasing a Tudor and had a great experience start to finish, will definitely be a returning customer. -3.2.19 - Rj B
Always great and dependable service and lovely staff. -3.1.19 - Rebecca P
Theyre so nice And friendly! They share their excitement for you!! -3.1.19 - Kenneth H
Ive been searching for my Tacori crescent band for over a year, and I found it and had it sized perfectly at James and Sons jewelry! Mrs Jean Helped me since last year for that search and options for me, Ive found my family Jewelry store for life!! -3.1.19 - Mirian N
Excellent service! -2.24.19 - Loreta K
Cindy Rucinski waited on us today. And as usual, she is always helpful, professional and informative. She always goes above and beyond and that is why we are and will continue to be repeat customers. -2.23.19 - Diane and Edward S.
Great device. Very friendly -2.22.19 - Kieran L.
The people are always friendly & helpful. -2.21.19 - Lisa R.
I've been searching all over for something very special. I walked in out of the blue to this location and was greeted by a sales associate named Bonnie. Let me tell you that Bonnie found that special piece for me, and I walked out very happy with it. I gave it to my girlfriend and she loved it. Bonnie didn't treat me like a normal customer, she treated me like a family member. I would highly recommend this location but would definitely go see Bonnie. Thank you again. -2.20.19 - Thomas C.
Liz spent considerable time matching emeralds, diamonds and band style to my 25 year old engagement ring to make a matching wedding band. We are thrilled with the results and service. We have used James and Sons for more than 30 years. -2.20.19 - Tracey
They always have what Im looking for -2.18.19 - Rai R.
Amazing customer service. Everyone is very friendly and not at all pushy. Unlimited sizing and cleanings on all purchases. They know their stuff and dont make you feel dumb if you go in there not knowing anything about jewelry (definitely me). Cant recommend them enough for first time buyers and seasoned buyers. Going in there is seriously fun! -2.18.19 - Jake H.
I have shopped here several times. Every experience was wonderful. Excellent customer service and nice selection. -2.17.19 - Trish C.
Always a great experience with friendly and knowledgeable salespeople. I dont know who waited on me. We usually have Bonnie, but she was with another customer. She really is my favorite salesperson when I visit your jewelry store. -2.16.19 - Julie M.
We love James & Sons. Nice Jewelry and watches. Great people, great time !! -2.15.19
- Randall R.
- Randall R.
I brought my great aunts wedding set in to replace a missing diamond with a sapphire. The set is about 100 years old The redesign now looks very chic and modern ! Thanks to the wonderful help that I got! The quote I got was exactly what it cost and it was less than I expected ! A friend suggested James and sons I will definitely be a customer for life! -2.15.19 - Anne M.
Great variety of products.Knowledgeable and friendly staff. 2.15.19 - Shiva S.
Michelle was wonderful to work with and helped guide me with picking out my ring. -2.14.19 - Deb T.
I had not worn my watch for over 6 years, but needed to get my batteries changed. Was warmly welcomed by Bert Villareal. She looked up my information and informed me that because of the plan I purchased initially, my watch batteries would be changed and water sealed at no charge. Highly recommend the excellent service at James & Sons -2.13.19 - Eno N.
Great place to do business with! Special ordered a new wedding ring for my husband for our 31st Anniversary. -2.12.19 - Michelle G.
My wedding band of 33 years lost a stone and because of the great craftsmanship, they were able to match the stone and replace it in a weeks time. The staff is very knowledgeable and very professional. It is comforting to know that they stand behind their work. -2.11.19 - Loretta W.
Service is wonderful and personalized. They took some of my mother's old rings and brought them back to new as well as all the other treasures from designers that I have found. -2.10.19 - Ann Marie S.
I have been buying jewelry at this store for many years. They carry very beautiful pieces of jewelry. The sales staff is very friendly and helpful. -2.9.19 - Ruben E.
I had a very pleasant experience with James and Sons. They were very professional, honest, and accommodating. I had an opportunity to visit several jewelers in the area and they were my choice. I look forward to doing business with them in the future -2.8.19 - Eddie W.
I always like shopping at James and Sons. I can tell they really care about satisfying all of their customers. I went to Orlando Park today and was helped by Brian the manager. I bought a diamond ring and cant stop looking at it. I felt like it made him happy to see how happy I was with my purchase. The good thing about James and Sons is they stand behind what they sell. I would never go anywhere else. -2.3.19 - Sue A.
Jimmy & Samantha made us feel like old friends. We appreciated their knowledge & attentiveness & look forward to being long-term customers. Thanks! -1.28.19 - Deanna P.
Both Kaci and Jean were both wonderful during all of the experiences Ive had James and sons. Trying to find a perfect engagement ring and wedding band can be a very stressful time, and they both were genuinely helpful and caring throughout the process. I will recommend James and Sons, and specifically both of them to any of my friends and family who are looking for engagement and wedding rings. -1.26.19 - Paul P.
Excellent customer service! Michele was who helped us out and went out of her way to make us feel comfortable with our decision. I would definitely recommend this location for all your jewelry needs and if your in the mood to unwind they have complimentary adult drinks!!! I found my new jewelry store and thanks to Michele (GIA) we found our ring and of course I got a nice gift for myself!!!! -1.26.19 - Julie D.
I love everything about this store! Definitely a first class place to shop. It is one of my favorite stores. -1.24.19 - Sandy P.
Kacie helped me when I was looking for a bridal gift for my sister. She was very knowledgeable and her suggestions were so helpful. She was very accommodating and patient while I shopped with my Mom. I definitely will visit the store again to purchase something for myself. The store has beautiful jewelry and Kacie is one of a kind! Thank you! -1.23.19
- Tracy K.
Great selection of watches. The staff was helpful. -1.23.19 - Daniel G.
Lovely, old school jewelry store offering unique items at all price points. Totally customer oriented. -1.22.19 - Julie J.
I was at the Schererville location on Friday for my watch and battery. Chris was exceptional!! Thanks for showing me the Alex &Ani bracelets. Ill be back!! -1.22.19 - Dawn
Always a thorough, kind, professional experience that leaves me confident that my special to me jewelry is in the best of hands. -1.21.19 - Patricia R.
Teresa Rutkowski listened to my explanation of what was happening with my watch. She sent it back to the manufacturer and they took care of the problem. She then had it sent to me in Florida with no charge. Thank you for taking care of me so well! -1.18.19 - Lawrence H.
Amanda and Leslie are absolutely fantastic. They take the time to not only discuss the cut, clarity, and other facets of jewelry, but also what you're hoping to gain from your chosen piece. My husband and I were looking for a wedding band so I wanted something beautiful, aesthetically timeless, and would not have a plummeting value in 10+ years. These ladies were amazing. From the selection to the sizing and all that fell in between, they took the stress off of my shoulders and made this experience one that we will never forget. You all have a customer for life! -1.16.19 - Ebonie L.
Liz was wonderful to work with! She was very accommodating with getting my Tacori engagement ring sent to Tacori to be resized and refurbished. She also worked with me on finding a eternity band to compliment my Engagement ring within my budget. I would highly recommend seeking out Liz for any of your shopping at James and Sons. -1.16.19 - Angela S.
Both Brian Inglese and Jean Moran, were excellent in meeting my concerns and sharing their "HONEST" opinions when asked about a certain item, in my opinion they reflect a high degree of professionalism and Courtesy to the customers. I have dealt with the James & Sons, through the years and learn to depend on them for their Honesty, no pressure tactics and professionalism in my final decisions. Whenever, I'm in doubt about purchasing something I flip five (5) quarters, to settle the decision. -1.15.19 - Dennis C.
I'm pleased with the service and looking forward to doing mite business with James& sons jewelers -1.14.19 - Edward J.
Brian was incredibly helpful with fixing a chain of mine! -1.12.19 - Olivia D.
My now fiancé and I went to James and Sons to look at engagement rings. We were very nervous and unsure but Jimmy was so helpful! My fiancé, Andrew, loved working with Jimmy. Never felt any sort of pressure to spend more than he had budgeted for. Jimmy was very respectful and did not try to up-sell -which is appreciated, especially with us having very little knowledge about engagement rings! 10/10 and well definitely be back! -1.10.19 - Emily R.
A Fine Jewelry store tucked between Bath and Body, and Express Factory Outlet Store. Quality and different selection of Jewelry you don't see at Mall stores. Knowledgeable employees.Jewelry repair and nice selection of watches, and rings. Also sell Hearts on Fire diamond jewelry which you have to see in person..Can't be described in words. -1.7.19 - Judy C.
Without a doubt, one of the finest jewelry stores we've ever been to. Extremely helpful staff. -1.6.19 - RT Kerr
Friendly, professional service. -1.5.19 - Diane F.
Such nice people and very helpful! Highly recommend this store! -1.4.19 - Julia L.
I get my various watches serviced here and they do a great job. My Rolex watches come back looking like new and they repaired a vintage Citizen Eco Star that I was told by another jeweler was beyond repair. -1.3.19 - John F.
James & Sons was a great experience for me. I didnt buy my wedding ring from them but they resized my wedding ring from Ireland in 15 mins. Special thanks to the jeweler for doing it while I was there. They even gave me a holiday discount. Before coming to James & Sons, I was turned away from Jareds because I didnt buy my ring from them. -1.1.19 - Tiberius A.
Amazing customer service!!! Derya made sure that everything went perfectly with the entire process. Gina as well was amazing to deal with as always. I will recommend James and sons to everyone.... -12.31.18 - Greg P.
First time shopper. Everyone was very nice and helpful. Will visit again -12.30.18 - Morris M.
Hannah was very nice. She was very helpful. I was greeted by Chris when I first got there. Everyone was very friendly while I was in the store. -12.28.18 - Sarah W.
My experience here was exceptional. Derya made sure that I got exactly what I was looking for and she was super personable. Will definitely be going back for my future jewelry needs. -12.24.18 - Dion G.
I came in to purchase my wifes Christmas gift. Michele gave me a number of options and was thorough in explaining the options. She was not pushy and did not try to pressure sell. I'd recommend Michele and James & Sons to my friends and family. -12.23.18 - Ralph F.
Ive been doing doing business with James & Sons for many years. Aside from the special treatment that everyone receives, the vast array of options to help choose the very best for every budget, the best part of shopping at James & Sons is you leave with a genuine feeling of making new friends or that you just ran into a family member. I cannot recommend them enough. -12.22.18 - Art M.
Excellent service and product. Staff worked hard to rush an order just in time for a planned engagement. Will always use James and Sons for jewelry needs. -12.22.18 - Ryan G
All jewelry I purchase for my wife comes from J&S. The staff is nothing short of amazing and they always make the experience enjoyable. Id like to personally thank Megan for being my go-to person there - shes awesome to work with. -12.21.18 - Matthew K.
Jean was more than helpful finding the perfect setting for my very specific needs! I would highly recommend! -12.21.18 - Jordan B.
Chris was my salesman and I ordered a custom wedding band and I would recommend any one who is looking for any type of jewelry to go see Chris or James and sons! Very happy! -12.21.18 - Brandon H.
Love my purchases and totally appreciate the helpful service from the sales team !Will be back for sure. -12.20.18 - Robert G.
Went to James and Sons for a Christmas gift for my wife. It was difficult to finally put it together. I have bought many a gift here for my wife and they are always extremely patient and professional. I usually work with Brian who is an awesome guy but he is at the Orland store now. I worked with Chris a couple days ago and he really helped me on some things. I told him i had to think about some stuff and told him i would be back. He was very understanding and encouraging. I came back today and the whole gift idea had changed. Again, he was super patient with me and helped me put together a great combination for my wife. Thanks Chris, and James and Sons, you guys are true professionals! -12.20.18 - James E.
Brian was super helpful and very kind! -12.17.18 - Sarah D.
There were so many great engagement & wedding rings to choose from & all 3 stores have really knowledgeable staff. We explained what our price limit was & what we were looking for & got a lot of variations to choose from. I got a great engagement & wedding ring. Ladies tell your future husband he wants the plain gold band so more money can be used for your ring instead. -12.16.18 - Tanya C.
Tiffany and John are the best people to work with -12.16.18 - James K.
Leslie was fantastic. Exceptional service from beginning to end! -12.13.18 - Jason J.
Wonderful people and service! -12.12.18 - Susan P.
Donna was very engaging and friendly. She showed a willingness to assist. I really appreciate her great customer service. -12.12.18 - Louis M.
Cindi is always wonderful! -12.9.18 - Chrischelle S.
Leslie has been amazing! She educated us on all the available options and provided excellent service. -12.8.18 - Vanessa R.
Jean was beyond helpful in finding us the perfect ring and diamond!! Ordered rings so we could compare and made the whole experience wonderful and stress free. Bonus points for remembering us by name every time we walked in, even without an appointment! Such a wonderful place -12.8.18 - Kell G.
Fantastic service. I have been here several times for repairs and their service is great with very quick turnaround time. Very reputable. Cathy in Orland helped me at my most recent visit and they did a beautiful job resetting my ring. I love it! Highly recommend. -12.6.18 - Sue M.
Every time I walk into James & Sons, I am treated with respect and feel like a valued customer. It doesn't matter if I am buying a piece of jewelry, having a repair done, or just stopping in to have one of my pieces checked and cleaned. I especially appreciate the fact that they do all work on the premises and understand the sentimental value of each piece of jewelry. -12.5.18
- Debra S.
- Debra S.
The services is outstanding. Greeted pleasantly at the door. Had questions and concerns that were taken care of properly and efficiently. -11.29.18 - Charles G.
Beautiful -11.21.18 - Sherry D
By far the best experience ever in a Jewelry store. I was greated with warmth, compassion,refreshments, and love. Customer service is everything to me and Jean Moran provided more than that, she made me feel like a part of the James & Sons family. Thank you for starting my Holiday off to a great start! Happy Holidays -11.17.18 - Nicole B.
My ring looks amazing! They did a great job with the repairs I needed. -11.17.18 - Donna M
I decided to come here for my fiancés engagement ring. I received Tiffanys undivided attention and a glass of wine. She made my experience stress-free. I loved the ring Tiffany helped me pick out and I would highly recommend this jewelry store. -11.16.18 - Phylia B.
I love all the people that work at James and Sons. Samantha. Jean. Brian. They are all knowledgeable about the Rolex watches Im interested in. They are not into pressuring you. You feel very comfortable at the store. I relax. I have a complimentary glass of wine. And make my decisions. I recently was delivered a Rolex Daytona from Brian. He explained everything about the workings of the watch. Had it fitted perfectly.Walked out with the watch and a beautiful Rolex travel bag.Great jewelry store. Ill be back -11.15.18 - Jeffrey L
Wonderful experience. I wanted something very specific and it took some time to get (was told up front that it would), but Leslie kept me informed and she was a pleasure to work with. -11.14.18 - Kelly W.
Jimmy from James & Sons was a consummate professional in his communication and support in my search for a diamond engagement ring. He was extremely responsive and was willing to go the extra mile to help me by answering all my questions timely and accurately. Great experience overall! -11.13.18 - Kevin S.
Staff here is amazing, friendly, and beyond helpful. Bonnie did an extraordinary job in helping me find an engagement ring. Would highly recommend going here! They did a superb job! -11.11.18 - Anthony G.
I have been to James and Sons several times over the course of 10 years. Without going in for several years, staff remembered me by name and everyone was amazing. James and Sons has a friendly, knowledgeable, and professional staff and I could not be happier with my experiences there. -11.6.18 - Scott S.
I had superb customer service at the Orland store. I had a bad experience at the Schererville store but returned to the Orland store. I have delt with Kacie twice and she is great! Very detailed and got me everything I asked for, and I am very picky when it comes to jewelry. Brian the store manager helped me when Kacie was out and once again I received great customer service! I was not rushed when I tried items on and was not pressured into purchasing. He went above and beyond to make sure I was happy. I had a ring sized and set within the hour that I was shopping. I would definitely recommend coming here for any type of jewelry needs. -11.10.18 - Laura K
Jean is absolutely the best. My husband has gotten me all my jewelry from her since we started dating and she has been nothing short of amazing. When I go in to get jewelry cleaned, she makes sure I am taken care of and has me in mind all the time. She helped my husband pick out beautiful jewelry for me and it's like she knew exactly what I wanted. Her personality is amazing and she treats you like family. I will never go anywhere else for any jewelry, they treat you too well. -11.9.18 - Jessica B.
Quality merchandise and great service -11.4.18 - Tom E.
I thoroughly enjoyed our visit at the Schererville James & Sons. Rose greeted us with a smile and was very patient as my fiancé and I picked out his ring. We went back and forth on some options but we are 100% satisfied with what we bought! We love doing business with you guys. Thank you for all you do! -11.1.18 - Katie N.
Alisa was incredibly knowledgeable, friendly, and professional. Not only did a get a fantastic diamond ring of superb quality for my wife, but the price was great - best value anywhere. I only buy at James & Sons and only thru Alisa! -10.27.18 - Jim B
The jewelry came apart when I went to pick it up but they repaired it again while I waited. The saleswoman was very nice and helpful. -10.26.18 - Msmidwestern
Extremely helpful finding what I wanted and providing a pleasant experience.Already looking to make my next purchase from them. -10.22.18 - Rob
We bought our engagement ring with them , it was a great price and the people there are so nice. I recommend this store :-) -10.21.18 - Helena V
Want to give a big Thank You to Bonnie Green for introducing me to Charles Krypell, such beautiful jewelry, also the beautiful silver & turquoise necklace! You are amazing beautiful lady! The jewelry pieces I had cleaned & polished look fantastic! Thank you Sammantha. John you have a fantastic staff, always friendly, very helpful! Thank you so much for everything! Steve & Diane Gillis -10.21.18 - Diane G
Great experience here with Cyndi and the rest of the Schererville staff, as usual! Only place we will ever purchase our jewelry! -10.18.18 - Kate F
Everyone there is great, Samantha worked for many days with my mom and now husband building the perfect engagement ring. And then she helped us build his custom band. We could not have been happier though the result. Thank you guys! -10.15.18 - Stephanie P
Always amazing service! -10.13.18 - Jodi Z
Tiffany went above and beyond to help me! She couldnt have been more personable. She knows her industry -10.12.18
- Peggy F
- Peggy F
They repaired my necklace on the spot! Amazing! -10.12.18 - Diana R
What a great jewelry store! This is a family owned business, and I dealt with Jimmy, the son of one of the owners, at their Chicago Lincoln Park store. They have a great selection of watches and fine jewelry . Their level of service is the best I have ever experienced . Jimmy adjusted the bracelets on several of my Rolex watches and steam cleaned them at no charge, even though I had never purchased any items from the store. A couple weeks later, I bought two luxury watches from them at a fair price, and plan to give them all my future business. They look to build long- term relationships rather than pressuring you to make a quick sale .Highly recommended. -10.10.18 - Les M
James and Sons is the best. All the workers are courteous and lovely to work with. And they do an amazing work and Im always happy with their work! -10.9.18 - Mark C
James and Sons is an AMAZING place to get your jewelry from. I made an engagement ring here, with the help of Liz, and she was amazing! I received exactly what I wanted! I would definitely recommend! -10.7.18 - Hailee J
James and Sons is my go to jeweler to help me with the care and maintenance of my Hearts on Fire jewelry. They always provide me with the best customer service and the quality of their repair work is exceptional! I highly recommended them for all your jewelry needs and wants. -10.5.18 - Tracy B
Teresa is awesome to work with! She knows her stuff and never tries to push you away from what you want but always shows you multiple options! Highly recommend. -10.4.18 - Steven R
Very nice and knowledgeable ,professional staff. I brought my ring in for a repair, they did an excellent job and quickly. I would recommend them to everyone. -10.4.18 - Derrick E
Kacie was great! She got everything taken care of quick and easy during the purchase of my dream watch. Cant thank her enough! -10.2.18 - Jonathan K
I needed an appraisal on 2 diamond rings and 1 tennis bracelet for an insurance company and was under pressure to expedite the process. Michelle McDonnell extended an exemplary measure of customer service and performed all the necessary procedures to complete my appraisals within 24 hours. Now that is excellent customer service! And that's why I choose James & Sons Fine Jewelers! -10.1.18 - Adam G
My wife Brenda and I were warmly greeted by Cathy S. My wifes wedding Rings required sizing; comfortably Cathy removed the rings from my wifes finger, examined the stones, and completed new measurements. The rings were ready on the estimated date and my wife is satisfied. -9.29.18 - Bob J.
They're always really friendly. Bought my husband's Dan Hov wedding band there. We love it. -9.23.18 - Jackie M
Excellent service. Found exactly what we were looking for in minutes. Alicia was very friendly and informative. Will definitely return! -9.22.18 - Corinne Z
My husband, Nick, went to James & Sons in Lincoln Park for my engagement ring, and then we returned for our wedding bands as well as a gift for our officiant. While I wasn't with him for the first part, I can honestly say I'm OBSESSED with my ring! Nick showed them pictures and when they didn't have a setting in the store like what I wanted, they went to work and ordered a few options. John and Leslie were very helpful, collaborative, and beyond patient... it took him multiple visits to decide on the perfect setting and center diamond. He said they never pressured him and even offered him a beer every time he went in :) The finished product is beyond what I had dreamed of and I gaze at my finger every single day!! When we went back for our bands it felt like he was seeing old friends and they were as nice to me as could be! The no BS warranty is a nice perk..I lost a small diamond from my setting and they replaced it for free - no questions asked. We're so grateful to have found a jeweler that we can trust and actually like! -9.21.18 - Nick and Nicole J.
My thanks to John, and the Orland Park location Manager Brian. They obtained exactly what I was looking for, and gave me a great price. I have been a customer of James and Sons for many years. They can't be beat in any way! Thanks again John and Brian for you efforts. -9.21.18 - Rod C.
Thank you Rocky and Brian.Great transaction and wonderful customer service. Highly recommend. -9.11.18 - Marc G.
The Staff were wonderful, especially Donna. and Samantha, I am glad I listened to their advice on original Rolex servicing. My Rolex service ( GMT Master ) was worth the wait, exceeded expectations Thank you, Michael Cole. -9.6.18 - Michael C
I love James and Sons and the people who work there! My soon to be husband purchased both my Hearts on Fire engagement ring and wedding band and I adore them. Everyone there goes above and beyond to make sure you are happy. I cant wait to get my next few Hearts on Fire pieces from James and Son in the future! -9.6.18 - Melissa B
Everyone at James & Sons is so friendly and nice to work with. I was a bit nervous to leave my ring with anyone to be resized - it was new, and also a bit of a tricky ring to resize because of the design. They made me feel comfortable and confident, and the ring turned out perfect. They gave it back to me fitted and sparkly, and insisted I bring it back in before my engagement photos to be cleaned again (at no charge). They are so helpful and patient. I'm so happy to have them as my local jeweler! -8.30.18 - Rachel G
The best -8.30.18 - Nancy G
Got the Rolex Submariner of my dreams! -8.28.18 - Joesph C
Leslie was my salesperson and would highly recommend!! Bought tacori engagement ring and tacori band from her and experience was great. No pressure anytime and I was able to come in several times to see different rings which she ordered in for me to look at. And then once I decided which one, the rings were made for me in California by tacori and came in on time. Definitely would tell friends to come here for their jewelry needs! -8.27.18 - Sunil P
Had a great experience with Michelle! She was wonderful and made sure my ring fit perfectly! She even helped us size out my Fiancés ring size and showed us just how many options are available for men now. No high pressure sale was used and she was great about telling us our payment options. -8.25.18
- Rebecca L
- Rebecca L
Brian went out of his way to make my buying experience great! -8.24.18 - Matt M
Took my Rolex Submariner in for factory service. Everyone was very helpful and took their time explaining the process. Watch came back earlier than I expected and looking brand new again. Thank you to all the crew at James & Sons -8.24.18
- Ron C
- Ron C
Leslie was very professional and very nice to work with. I highly recommend working with her. -8.23.18 - Favian C
Michele was amazing at the Schererville location. I usually see Brian, but hes at the Orland Location now. Either way, both are great to work with! -8.22.18 - Niki K
Kacie was very professional, knowledgeable, friendly. Great customer service. -8.21.18 - Doreen J
Kacie was amazing! They offer wine and beer while you shop! -8.17.18 - Monica M
All I can say is WOW! The professionalism, attention to detail and knowledge of the products they sell are second to none. Jimmy, Cara and the rest of the staff were so cool. The transaction was seamless and walked out of there feeling happy that I got the exact Rolex watch that I wanted. I'll definitely shop with them again. Great people! -8.11.18 - David R
Oh my, where do I begin?! Since early May 2018 I have been working with Cara to help me design and decide on how to re-configure my great grandmothers wedding band for it to sit well with my engagement ring. It is a gorgeous ring and I was very hesitant on altering it, very hesitant! I also know absolutely NOTHING about jewelry in general, but Cara and the rest of the staff helped me learn, which I am also thankful for. I changed my ideas, DRASTICALLY 3 different times, and each and every time, Cara was so patient and helped me start all over. In the end, I never altered my great grandmother's ring, but instead added a new band that was customized to sit in between the two rings and it looks stunning! I could not have done this at all without the help from Cara and her team....Tina has also helped me in the past and at one point, I had every staff member helping me! It was a big deal to me and they made me feel so comfortable and truly wanted to make sure I was 100% happy and comfortable with my decision. I would never go to another jewelry store, every single staff member is incredibly helpful, energetic, and they genuinely care. It's something you do not see as much anymore, and I sure hope their staff gets recognition for their outstanding service. I will always come back to James and Sons - thank you all again SO much for everything. Best service I have ever had. -8.10.18 - Emily B
The staff was very courteous, friendly and professional. -8.10.18 - Joe N S
The staff members are friendly and all products are quality. I've been happy with every purchase -8.10.18 - Ashley M
We have had a wonderful experience with James & Sons. We took my engagement ring to select a new setting for the diamond, and working with Leslie has been a phenomenal experience. She helped us pick out a setting that was exactly what I had in mind and works beautifully with my wedding band. We picked up the ring today and I am in love! We will be back. Highly recommend. -8.9.18
- Stephanie S
- Stephanie S
Jean is a great asset to James & Sons. She always under promises and over delivers! I always ask for her whenever I need anything at this store! -8.7.18
- Richard B
- Richard B
Came in to look at a Rolex, they treated me well even though I look like I might not be able to afford it. I bought a brand new Rolex submariner. Thank you guys for treating me like you should. Hard to find when dealing with luxury brands. Keep it up. -8.7.18
- Eric F
- Eric F
Kacie was extremely helpful and friendly. I went into the Orland Park location on a whim looking for a particular piece of jewelry. I didnt think I would find it, but she did a quick search of her website and found exactly what I wanted! She made great suggestions on how to tailor it to what I wanted and I am very happy with my purchase. Ask for kacie, very helpful! -8.6.18
- Amanda R
- Amanda R
I can't say enough about James and Sons, the service is absolutely amazing...Alissa is an amazing asset to this wonderful company? -8.6.18 - Teresa V
Amazing people to do business with. I highly recommend that you ask for Rocky, especially if you are looking for a Rolex or a diamond ring. He is extremely knowledgeable and will help you make the right choice without any pressure. The owner John is also great and easy to deal with. Ive purchased expensive watches from different parts of the country and this by far has been the best experience Ive had. If you are looking for a ring or a watch, James & Sons should be on your short list of places to visit and well worth the drive (even if you live in the city). -8.6.18
- Dairy Z
- Dairy Z
My husband and I have had only the best and most positive experiences with James and Sons and that is largely due to the amazing Michelle. She has given us the best of customer service experiences. I always feel like she truly listens and has your needs as a priority. We love her! -8.4.18
- Jamie L
- Jamie L
Great service, lovely people, I will buy from again. -8.4.18 - Jason A
My husband and I had a wonderful experience at James & Sons. We picked out a watch and the staff was incredibly helpful, informative, and patient while we browsed their well-curated selection. It was a great feeling to purchase such an important investment piece from a family owned business that genuinely cared about us. We left with such a great feeling, I immediately told my husband that we'd only be going back to James & Sons for our next watch or jewelry purchase. The fact that I'm taking the time to write a review also speaks volumes, haven't felt the need to do that in awhile! Thanks James and Cara for all your help! We'll be back! -8.3.18
- Rosie C
- Rosie C
They have great products for fair a fair price. Always so friendly and personable . -8.1.18 - Teralyn H
Great selection and great service! Don't go anywhere else! -7.28.18 - Keith W
James and Sons Fine Jewelers is an excellent shopping experience. The employees are very professional, extremely knowledgeable and make you feel welcome. Whether you are looking for a Rolex or fine jewelry, James and Sons will take good care of you. I highly recommend James and Sons Fine Jewelry, you will love it! -7.27.18 - William L
Went shopping for an engagement ring with my fiance and couldn't be happier with the service we received. We were shown a number of different settings and stones by the sales manager (Megan) in a completely pressure-free atmosphere. She was incredibly helpful and amazingly patient as we explored our options; and really helped guide us through the staggering number of choices. But what we appreciated most was her honesty and candor - a rarity compared some other stores we visited in the area. All in all we were able to find a beautiful ring in our price range and never felt like we were being up-sold. -7.25.18 - Paul B
My family has always gone to James & Sons for their jewelry. I am so glad I choose this place to pick my engagement ring! I went to several other places before i finally caved in and listened to my dad about their quality and their customer service. Jean was extremely helpful in making sure I got exactly what I wanted. I went in numerous times to pick and Jean guided me through the entire process. I was so happy they weren't annoyed with my stopping by so often! The prices and quality is worth it. I am so glad I am celebrating a special life moment with them and they have helped me every step of the way. The store manager/ owner also was so helpful and helped us along the way. Can't wait for more reasons to shop here!!! Come here for all your jewelry needs you will not be disappointed! -7.24.18 - Nitasha J
Excellent customer service! Beautiful selection! -7.24.18 - Mary G
Excellent service ,Michele took her time with us to create the perfect ring that I absolutely love, thanks again! -7.24.18 - Vicky P
Very friendly and knowledgeable! My necklace looks amazing! -7.24.18 - Nikki Martinez
Wonderful customer service and attention to detail at the Orland Park James &Sons! Thank you Samantha, Kacie and Liz. -7.23.18 - Mimi S
Amanda was awesome. I love my new Skydweller TT Rolex. Amanda made the process of buying my new Rolex very easy and surprised me by having the watch on hand. Rolex themselves were sold out of the watch. Client for life Amanda thank you. -7.23.18 - Gene T
I had my pinky ring resized and repaired, had lost a diamond out of the ring J & S replaced the stone and finished it to a new ring appearance. Beautiful workmanship, love it. -7.22.18 - Charles S
Cara was great. Would definitely return for my next watch purchase. -7.21.18 - Sean D
Excellent staff who care about the customer and stay true to their word -7.21.18 - Michael W
James & Sons was incredibly helpful with helping me find the right ring and walking me through all the details that I didn't even know to consider. They were patient and went above and beyond -7.21.18 - Colin M
Great customer service! Excellent products at fair prices. Will definitely return. -7.21.18 - Ronald H
Samantha was excellent Im very impressed with her morals and will to do the consumer good & create peace of mind. Samantha was warm, welcoming and inviting to the store and was very knowledgeable about her product and field of work. I appreciate her good job in helping me. Their master jeweler on site had a pretty specific predicament on his hands with my request & the issue was resolved with an advantageous outcome. Thank you, James and Sons. A+ ***** -7.18.18 - Nicolae Z
The woman that was helping me was Rose Reyes. She was so nice and helpful. I was trading in some jewelry and purchasing some diamond earrings. She and her coworkers and manager went out of their way to get me the best deal. They were all very easy to talk to, I never felt pressured. -7.18.18 - Peg U
A little over a year and a half ago, I was looking for the perfect engagement ring for my fiancé. I have always heard great things about James & Sons; they have been established and reputable for the long time that I lived in Orland. Bonnie took me under her wing and she helped me pick out the perfect ring that was in my budget for my fiancé. She did not pressure me nor did anyone in the store; which is something that is really important especially when you are picking out something this special. Myfiancé cannot stop looking at it (even almost a year and a half later) and so I decided to go with Tj company again to choose my wedding band. Again, same amazing service and quality products. I always feel welcome there and they will do anything to make sure you are happy (adjustments, cleaning, etc.). Thank you Bonnie and company; I am referring this to anyone I know. Amazing people! -7.18.18 - Michael A
I have been using James and Sons jewelry for over 25 years and have always been treated great and felt like I got a great deal on my wife's ? and my Rolex. Frank G -7.16.18 - Jr
Everyone at James and Sons were great. I originally inquired about a used Rolex I saw on their website. Leslie quickly responded and sent photos. I told her I was going to come to the store that day. She was out, but referred me to another associate. When I went into the store, they knew who I was, took the
time to show me items and were still friendly when I returned close to closing time. Ill definitley come back here for future purchases! -7.15.18 - Erin M
time to show me items and were still friendly when I returned close to closing time. Ill definitley come back here for future purchases! -7.15.18 - Erin M
Samantha did an excellent job! Looking forward to going back. -7.15.18 - Sean Y
So kind and knowledgeable. Very patient and allowed me to try on multiple rings at a time to compare and make sure I made the right decision. They gave me a lifetime warranty and additional discount for free as well. Great service:) -7.12.18 - Issra R
I'm so happy with the service and selection at James and Sons! They patiently helped me find a beautiful piece of jewelry in my price range. Their customer service is over the top! -7.12.18 - Amy B
Absolute best customer service!! We worked with Donna & she is fantastic! She came in on her day off to assist us with our purchase! Samantha was very knowledgeable & helpful as well!! Thank you ladies!! -7.11.18 - Lisa W
Leslie is fantastic!! Bought my Submariner in five minutes.,,,it will arrive to my office nine hours after my flight lands....talk about service... Will buy another watch from them... -7.10.18 - David R
I worked with Megan on both my engagement ring and a wedding gift and shes very knowledgeable as well as assuring and pretty easy to work with as you make these larger purchases. Id recommend James and Sons in Schererville (ask for Megan she rocks) for fine jewelry for any occasion. -7.9.18 - Maht L
Love this store! Bonnie Green is such an awesome woman to work with. So thoughtful & caring and really makes sure youre getting exactly what you want! My fiancé got my engagement ring & his wedding ring here. Great quality, great customer service, and great prices. We will continue to return! -7.9.18 - Carly Z
I had another great experience at James and Sons Jewelers. I went in for one reason and found out that my engagement ring needed repair. Thank goodness. Otherwise, I may have list my ring or diamonds and then I would have been really upset. Awesome store and a great team there. Shannon. New Lenox -7.7.18 - Shannon M
Samantha did a great Job! Love my Rolex! -7.6.18 - Ptigerland
I picked them over their competition because their customer service far exceeded anyone else's. I did lots of research and went to many jewelry stores in the area. James & Sons was easily the best experience I had. They were informative, cordial, and worked very hard for my business. In the end, I
was able to purchase a beautiful setting from them. And they shipped in several diamonds for me to compare. I eventually bought a gorgeous center stone. My fiancé can't stop looking at her ring :) -7.6.18 - Fernando A
was able to purchase a beautiful setting from them. And they shipped in several diamonds for me to compare. I eventually bought a gorgeous center stone. My fiancé can't stop looking at her ring :) -7.6.18 - Fernando A
Working with Sammy was easy and fun! She is insightful and educated us on diamonds before we started looking. She showed me a lot of beautiful options that fit my budget and overall It was an amazing experience. James & Sons is the place to go :) -7.5.18 - Amy L
Great customer service and helpful staff Highly recommend -7.5.18 - Laura S
I bought my Rolex from one of your other stores and brought it in for service. I had the pleasure of working with Kristin who was the very pleasant, professional and knowledgeable. I received my watch back quicker than I expected and it looks brand new! Ill be returning soon to purchase another! Keep up the good work! Signed, Satisfied custome Ed R -7.4.18 - Edwin R
Go see Jean Moran and you will be taken care of like family. She walked me through finding the perfect engagement ring and wedding band. Jean took the time to educate me so that I could make the decision the was right for me. There was no pressure; she wanted me to be comfortable with every decision. She brought in rings for me to see that I found online. We sat and talked about my furnace so that Jean would be able to give me relevant advice. After I proposed, my fiancé and I stopped in and Jean greeted us with hugs and tears of happiness. You won't get this level of service anywhere else. I've already gone back and Jean helped me with pearls for a gift for my bride. She remembered everything about her and was able to help me pick the perfect strand. But again there was no pressure and she really wanted me to be satisfied. She was also great in educating me about care and maintenance. Good news for my wife, I'll be going back to Jean for more gifts! Seriously, I wouldn't go anywhere else. -7.4.18 - David M
Timepiece came much sooner then expected! Very happy with Jimmy. -7.1.18 - Mehdi M
We spoke with associate Donna who was very professional and pleasant . They repaired my Tissot watch and it looked like brand new when they finished the repair. I would highly recommend James and Sons jewelry for purchases and repairs. -7.18.18 - Ralph P
Wonderful place to shop, and the staff are delightful to work with! Thank you Meghan and Theresa. -6.24.18 - Rae Terese
They're very welcoming and helpful. The no BS warranty is the greatest! -6.24.18 - Jess Colvin
Greeted immediately, very friendly! Always a great experience -6.21.18 - Kim Vales
Excellent service. Cindi is awesome! -6.17.18 - Josh Barber
Great customer service! I will go there for all my jewelry and sizing needs! -6.16.18 - Heidi Nagel
Friendly and prompt service! Everyone here is so helpful. Makes shopping a pleasure. -6.14.18 - Karen Ruane
Alisa was a great help with my repair and with finding me a bracelet in gold and silver that I just love! -6.14.18 - Judy Pokorny
The Go To Authorized Rolex dealer. Great collection and knowledgeable staff. Highly recommend. JG -6.10.18 - James Gonzales
Great customer service from Kacie! Im looking forward to seeing my watch after the clean! Thank you! -6.10.18 - Jon Lowell
Great experience! Great customer service! Great people! -6.8.18 - Elizabeth Turek
Bought a watch from them and receiving later this month. Very high level of service; just a great spot. -6.8.18 - Scott Levy
Cindi is very helpful and knowledgeable. There is a great assortment of jewelry for all price points and occasions. -6.7.18 - Mandy Giannini
Teena is so friendly, warm and helpful. I was very clear what I wanted in my ring and she made the whole process easy and comfortable. I do like other rings in the shop and I think I will go back to buy another ring as a gift for myself :) Thank you for Teena's help. -6.4.18 - Robert Iu
I have been shopping with James & Sons for over 27 years. From engagement wedding rings; to custom designed pieces; to Rolex purchase & repairs. -6.3.18 - Patrick Ferguson
Excellent service from all employees especially Alicia Sink -6.1.18 - Steve Sink
The best jewelry buying experience in Chicagoland! Will always choose James and Sons in the future. -5.28.18 - Brett Bradshaw
Always great people an fabulous service, family like -5.28.18 - Jennifer Jenkins
I went into James & Sons in search of the perfect gift. I left 30 minutes later with just that thanks to Rose and the rest of the staff. -5.27.18 - Kathryn Knapp
Top notch jewelry store. They have beautiful jewelry -5.24.18 - Patty Ryan
Very knowledgeable -5.23.18 - Keith Wieringa
Cara both perfectly presents James & Sons diverse and beautiful specially curated selection of fine jewelry and watches but also directs you to yummy eateries in the neighborhood like Late Bloomers. Cara is one with whom all should shop for her knowledge, integrity and outstanding customer service. SHE IS A GEM!!!! -5.22.18 - Diane Weist
Had a wonderful experience at James and Sons. Derya took care of me and was professional and personable with me. She even checked my other jewelry and cleaned them when I picked up my wedding ring which was in for sizing. Thanks again. -5.21.18 - Beverly Vanderbilt
My husband designed my engagement ring and wedding bands from James & Sons and I am so glad he did. Such sweet people who are always there to help with any question. Jean is incredible at the Orland store! I wouldnt want my rings from anyone else!! -5.21.18 - Katie Hannafin
Great customer service! I felt the sales associates greeted me warm, and friendly, and answered all of our questions thoroughly. -5.20.18 - Aaron Brown
Kacie is awesome -5.19.18 - Vincent Slager
James and Sons is absolutely wonderful. The customer service could not be better. Megan has been helping me from the start. When it was time to pick out engagement rings and wedding bands, she held my hand through that. And now, even though I am not close to town, she has helped me get gifts with ease and speed! So pleased with everything! -5.19.18 - Annmarie Salach
Used these guys for my engagement and wedding bands. Love them. I worked with Brian as well as a few of the ladies that work there. They explained everything they were doing and I felt safe knowing that my possessions were in good hands. They ended up sizing my band 3 or 4 different times for me to make sure the fit was perfect and I didn't once feel like it was a pain for them to do. Would recommend this place in a heartbeat for browsers looking for someone in jewelers row. -5.15.18 - Jill Schmitz
I was looking for a specific Alexi&Ani bracelet for Mothers Day. They did not have it in the Schererville store, so she found it at another store & had it sent over. Outstanding customer service. -5.12.18 - Julie Adams
Great service and great prices. Felt welcome the second I walked in the store. Super happy with my purchase of his and hers Rolex watches. Donna was amazing btw.. very knowledgeable and helpful. Would recommend anyone to shop here. -5.11.18 - Garrett P
The ladies are very nice, pleasant and patient. -5.10.18 - Jamie L
Thank you Donna and Sam for making today another wonderful experience in your store! I love my ring and it looks gorgeous on my finger! Thanks again! -5.10.18 - Kathleen Marini
Extremely helpful. They were able to provide me with everything I needed in a very timely manner. Excited to see the finished product. The attention to detail shown to me by Brian Inglese and the other staff made my experience most delightful. -5.9.18 - Mary Kay Boyle
Teresa was awesome and really helped me out! Would highly recommend James & Sons -5.9.18 - Marko Trivunovic
I had a fabulous experience with Michele! She was very attentive to what we wanted and I walked out with a gorgeous new engagement band!! I will definitely recommend James and Sons to all my family and friends! -5.9.18 - Beth Mirkiewicz Pezzuto
Love the shop! The staff is very helpful and pays amazing attention to detail! Tiffany is the best! -5.9.18 - Kayla Connolly
They took my grandmas old and ugly wedding and engagement ring and turned it into a beautiful pendant. They were really prompt and did a wonderful job. -5.7.18 - Kate Brown
Such nice people work at the highland Indiana location. Love yall, thank you for working with me and making my experience a wonderful one -5.7.18 - Matt Schill
My experience at James & Sons was absolutely amazing. I was greeted as soon as I came in by my salesperson Derya who was nothing but smiles and so helpful. I told her what I was looking for and got exactly what I wanted in about 10 minutes. I couldnt be happier with my purchase! I highly recommend James & Sons. I would give them 100 stars if I could! -5.6.18 - Kathy Uher
Excellent customer service by Bonnie Greene. Very knowledgeable and a very sweet person. Highly recommended. A+ -5.3.18 - Kevin Strom
I brought in several rings and watches. Cindy was my salesperson and was very helpful. The workmanship on the rings was excellent. Everyone there was very helpful and friendly. I would highly recommend going to James & Sons for all your jewelry needs. -5.2.18 - Joanne Sandman
Worked with Bonnie Greene, and she was amazing. She was so sincere and very thoughtful to our situation. Would definitely recommend her and will return for future business. 5.1.18 - Nicholas Spano
Great repair work on a family heirloom! Awesome customer service and clear communication. 4.24.18 - Rachael Shapiro Majka
James and sons is a wonderful place to get jewelry from. Jean helped me with my engagement ring and she could not have been more helpful! She bent over backwards for my fiancé and I and our requests. Excellent people to do business with, I highly recommend this place. 4.24.18 - Connor Prokop
Thanks for your help in what to give my first grandchild on her 1st birthday. The baby ring was very special. Samantha was very helpful! 4.22.18 - Joanne Mazurski
We came in for a simple watch repair and were so delighted by how wonderful our sales person Jean was in helping us. We ended up buying a couple of pairs of earrings. Such a lovely store and shopping experience. Will definitely be coming back. 4.21.18 - Trish Cusack
Wonderful service and everyone was very friendly. 4.20.18 - Dan Kukla
I would like to thank Brian for assisting me on my watch purchase. He is extremely knowledgeable and courteous. Highly recommend both he and the store. 4.18.18 - Brian Smith
Awesome experience! Their customer service is unrivaled. 4.14.18 - Renee Farrell
Great experience, Jimmy was a pleasure to work with, very knowledgeable of his products. 4.10.18 - aa Garza
Teena has done some wonderful things for us !! 4.8.18 - Mark Loudon
J & S found were absolutely exquisite and they created a stunning set of rings. Liz and her team made this an enjoyable and exciting experience. We are thrilled with the results! 4.7.18 - T K
We have worked with Liz for the past year creating custom jewelry and the customer service was outstanding. She was patient with us during the ring design process, as we had many changes. The gems
My favorite place to get that something special. They are so happy to help you with finding that perfect gift. If its not in the store Jim will try to find it and have it in the store for pick up in a couple of weeks. 4.8.18 - Maria Koroluk
My favorite place to get that something special. They are so happy to help you with finding that perfect gift. If its not in the store Jim will try to find it and have it in the store for pick up in a couple of weeks. 4.8.18 - Maria Koroluk
They are extremely courteous and attentive every time I come into their beautiful store! They go out of their way to meet all my needs! What a pleasure to go there!! 4.6.18 - Ann Mcclelland
I wanted to propose to my girlfriend on Sunday April 1st because we were going to be with her family then. Her customized ring would not be in for 5-7 weeks so I wanted to have a small band as a symbol for her until her real engagement ring came in. Well, the company I had chosen before said they guaranteed Id have it by Wednesday the 28th if I ordered two day shipping. I did so and by Friday morning it still was not in. I called the aforementioned company and they said they had a seven day delay (yet never emailed or called to tell me so). So I had one hour to find a band to fit my girlfriend before we left to go visit her family. I called multiple jewlers and Jimmy at James and Sons was a life saver. Seriously, within 30mins he found me a band to fit my budget, finger size, and my crazy time constraints. I told him he had earned a customer for life. Thanks to Jimmy and everyone at James and Sons for saving the day. Because of them, I was able to create a memory to last a lifetime! 4.3.18 - Michael Goff
I have purchased a few items here and I'm sure there will be more occasions to shop with you. Friendly staff and reasonable pricing will always keep customers satisfied. 4.3.18 - Dean Vollette
Michelle was extremely helpful with helping us find the perfect engagement ring. Very knowledgeable and pleasant to work with. Overall great experience at James and Sons in Schererville -3.30.18 - Nick Naumoff
Wonderful! Highly recommend and I will be back! -3.29.18 - Nick Gupta
Ms. Leslie was exceptionally helpful and resourceful with my necklace problem. The jewler did an excellent job and my Pastor's Wife was really pleased. Thanks so much!!! -3.29.18 - Elizabeth Jefferson
Nice,warm and cozy welcome. Helpful politely staffs . Best price in town. -3.28.18 - Tee Cozy
Great and efficient service. I would highly recommend. -3.21.18 - Patrick Dazzo
I always get a great deal and great service at James & Sons! -3.19.18 - Rich Busbey
We entered with our beloved puppy and they were attentive to all of us including our dog Jimmy was relaxed no high pressure sales techniques Will be back -3.19.18 - Fernando Orellana
I recently went in to have the diamond from my engagement ring reset into a ring with sapphires. When I told them what I was interested in having done they showed me a beautiful new setting they had just received. It was gorgeous! I am now the proud owner of a beautifully crafted ring! All of the staff was wonderfully , knowledgeable and friendly. I will continue to shop at James and Sons. Thank you for a great experience. -3.16.18 - Barbara Seberger
Great service! Very professional and friendly staff. Will be back! -3.15.18 - Susan Socket
The BEST In The BIZ Thank You Jimmy & Amanda :)! JL -3.13.18 - Jonathan Landan
Friendly and helpful, not pushy. All staff have been consistently attentive and equally helpful. -3.12.18 - Lisa Loehrke-Sichhart
I had an appraisal of a ring and watch. The owner and employees were very pleasant and helpful. -3.11.18 - James Martin
Had some custom pieces done using grandma's diamonds. Brian was wonderful helping 3 girls choose settings suited to their personalities. The results were beautiful. Each grandchild now has an heirloom piece of jewelry to last them a lifetime. -3.11.18 - Virginia Isherwood
Love this company! 26 years ago they made our wedding rings and now all these years later they're still making them look great! -3.10.18 - Daniel McLemore
Beautiful Jewelry! -3.10.18 - Sandra J Hall
Always friendly and helpful. They also support the community in charitable ways...our local jeweler of choice! -3.10.18 - Kevin Blissmer
They're incredible helped me and my fiance pick out a beautiful engagement ring -3.9.18 - Charles Wisniewski
Brian Ingles was amazing! He took the time to explore all my options for a gift for my wifes birthday! He was patient and extremely helpful!!! -3.4.18 - Adam
One of the best buying experiences Ive had. Jimmy Sunderland was extremely knowledgeable about the Rolex Product we purchased, easy to deal with and professional. Wed purchase additional jewelry in the future from him as well. -3.3.18 - Brian Taich
Excellent, efficient and honest. They sell you what you want to buy, not just what they have in stock. They go out of their way to please the customer. We have been shopping here for years. The best in the area. No gimmicks! -3.2.18 - Colleen Sobczak
Great service at James and Sons. Orland Park staff and store is very nice! The check and cleaning of the ring was done promptly, and it looks great! Thank you Brian and Donna! -3.2.18 - Marc Flax
Brian was a pleasure to work with! -3.1.18 - Sharon Reusz
Cindy was so wonderful with helping me find exactly what I wanted for my daughter She listened to all the must haves and fulfilled every one. Thank you Cindy!!-2.26.18 - S Aidin
Jim and his staff are Courteous, Knowledgeable and Very Customer Focused folks....we consider ourselves fortunate that our paths crossed and we were able to do business regarding a Rolex Submariner with them...wish there were more TRUSTWORTHY businesses of their caliber! -2.22.18 - Sandi S
Thank you to Kaci and Sam for all your help and knowing exactly what I wanted with my rings!!! It was a pleasure to work with you -2.21.18 - Kat Burns
Great customer service very nice people. I would recommend to anyone -2.15.18 - Nate Sabol
Amazing service and staff. Always treated extremely well when I go in. Love the place and will be going back -2.13.18 - Sam Carter
I have been going to James and Sons for years. Love the jewelry options and reasonable lower price selections. Working with Cindi Rucinski is always a great experience. She is so personable, always smiling, and so patient with me. I am happy to refer friends and family and tell everyone who compliments my jewelry where I get it! -2.12.18 - Sherry Tokash
Great customer service! Awesome staff! Cant wait to work with them again! -2.12.18 - Eric Anderson
I went in to get some links taken out of a watch band and they were so helpful and friendly. -2.11.18 - Sydney Keys
Donna was very helpful and patient. I am very happy with the purshase. -2.10.18 - Emilio Gutierrez
Kasey was super nice, she helped me out and I got my jewelry cleaned while I shopped... perfect! -2.8.18 - Erika Garza
Kacie D. was my sales associate and she is absolutely fantastic! I couldnt have asked for better customer service. -2.7.18 - Odette Janiak
For purchases and fine jewelry repair, Liz is the best! She is very knowledgeable, thorough, and carefully documents all info on your receipt. -2.6.18 - Karen Campione
Im a customer here since 2009. This place is excellent customer care and service. -2.5.18 - Sompob Sungkamee
Absolutely incredible service Jean is extremely kind and courteous. -2.5.18 - Evy Doll
They go above and beyond for their customers. I could not imagine rings more perfect than the ones we purchased from James & Sons, and the only thing better than the quality of product is the customer service we received during the purchasing process. Will definitely be back! -2.4.18 - Anne Kaufmann McCool
The team at the James and Sons chicago store (Amanda,Leslie, Jo) are just top notch. They all were so helpful from start to finish. Their service is incredible, and they just were so nice. Highly recommmend them for any Rolex or jewelry purchase. -2.3.18 - Brett Robinson
My favorite Jewelers ever ...... I visit the Orland Park Showroom at least 3-4 times a year, I always have routine maintenance on my Rolex , Rings and misc , I go every few years to update my appraisals , I know they would love for me to purchase when I come in , but my husband spoiled me years ago and gave me all the jewelry I ever wanted , but the James and Sons Team are always aso kind on every interaction I have ever had with them. They truly go out of their way , and always a great experience when I am there. I have been going there for over 10 years Five Stars -2.1.18 - Lisa Haddad
I have been doing business with James and Sons 30 years. I recently received a Rolex Milgauss for a gift for my retirement. I took it to James and Sons in Orland Park to have it sized for me. I purchased 3 bracelet links at a very good price and they installed them for me. The staff were very professional and helpful. I wouldnt go anywhere else for service for my luxury timepieces. -1.31.18 - Richard Bonzani
Love Cindi! She made the process so much fun. She's knowledgeable and professional and so enjoyable! -1.30.18 - Toni Johnson
Derya made our experience absolutely wonderful. So very excited! -1.30.18 - Carli Durham
Always a great experience -1.26.18 - Monica Marina Ruiz
The store was spacious, well lit and organized. Rosa was very personable. She answered all of my questions and made helpful suggestions. The service provided was prompt and complete. My jewelry was completely renewed! -1.26.18 - Patricia Thompson
Came in for battery service on my timepiece. Was treated with courtesy and respect which is highly important to me. Staff was helpful and friendly. Prices are very competitive so I will definitely return. -1.27.18 - Donna Harris
I have had many pieces repaired at James and Sons. I have always been pleased with the quality work. Most recently they helped me redesign a clasp on a necklace I rarely wore because it was difficult to get on. They helped create a custom piece for me as well. The service is outstanding. -1.21.18 - Tammy Ippolito
Liz Fry was very pleasant, helpful and informative in answering my questions and providing suggestions. Thank you. -1.19.18 - John Morales
Excellent and very patient with me!! The best service ever! Best honest deal. Thank you Jimmy and ALL at James and Sons!! -1.16.18 - Jean-Francois Deslarzes
Cindi is wonderful!! She helped my Husband and I with our Wedding bands and some other jewelry. Cindi is very friendly, knowledgeable and really cares about you. We will difintely be back to purchase more from her in the future. Just love her to pieces!! We could not be more happier with James and Sons and Cindi. -1.13.16 - Gail Walker
Had to bring my wedding ring in for a minor repair and Jean went above and beyond to reassure me that my ring would be good as new! She is very personable, knowledgeable and great at what she does! Thanks so much. -1.12.18 - Ashley
Very friendly and knowledge staff , the 50$ coupon i got in the mail for the holidays helped too. Thanks. -1.11.18 - Nathan Wagner
Friendly staff, quick service. Never disappoints. -1.11.18 - Victoria Sons
I had the pleasure if working with Cindi who gave me her undivided attention...I was very pleased with my service and the outcome of my rings...I found my new jewlery store...very happy customer -1.8.18 - Patrice Dye
I came in for a simple battery change and was treated as if I were making a huge purpose. It was very reaffirming and I'll be back. -1.7.18 - Robert Phelan
Had my ring sized perfectly. Almost didn't recognize it, so clean and bright. And it didn't take long. Thank you! -1.5.18 - Linda Schwebke
I originally stopped in to this store to have my Rolex cleaned and started looking at all the wonderful pieces available in rings and necklaces. Jimmy Sunderland and All the staff I interacted with are incredibly helpful and pleasant. They continued to call and check with me on approval for work done on my Rolex which was very professional. Ive been in several times since picking up my watch to purchase gifts for family members. This jeweler is on the top of my list and will soon be yours too! -1.1.18 - Dawn Engelhardt
James & Sons provides very courteous and excellent. I have been a customer of theirs for over twenty years. -12.25.17 - Thomas B
The service at James and Sons is always top notch. Bonnie, Alisa and John are always very professional but make you feel like you are part of the family. The selections are plentiful and you can always find the perfect gift. -12.23.17 - Martin M
After shopping several stores to purchase a Rolex for my husband, I chose James and Sons I am very pleased that I did. Leslie, the store manager, was more than accommodating and responded promptly to all my emails. The service the store provided is suberb and they are really customer focused. -12.23.17 - Angela D
My fiancé proposed to me with an heirloom ring that was nearly 2 sizes too small on a Saturday night. We saw how many amazing reviews James & Sons had AND saw that they were open on Sundays. This allowed us to take the ring to be resized Sunday morning. Rocky helped us out with enthusiasm and care and understood how important it was for me to get the ring back ASAP. He told me there are no rush jobs, but they do try to get things done so the wait isnt too long. I just picked my ring up a week later and I am AMAZED at how new and beautiful the ring looks!! They told me it would look brand new, but I had NO idea how a piece of jewelry so old could look so new. I will always contact Rocky and James & Sons for my jewelry and engagement ring needs! (They also did the wedding band ... it looks just as amazing) Overall, dont even consider anywhere, but the James & Sons Orland Park location! -12.23.17 - Alicia T
The staff and management were extremely welcoming and undeniably full of product knowledge. The jewelry and timepieces were high end and tastefully displayed. The service was phenomenal...this coming from a woman with high expectations on service. I will absolutely return for my next jewelry purchase. -12.23.17 - Hilda K
Great store and staff! Jean came through and helped me out with a few last minute Christmas presents! -12.21.17 - Madalena B
Truly one of the BEST experiences that I have ever had with a jeweler. You will not regret doing business with them. -12.20.17 - Jackie G
My husband and I have been shopping at James And Sons Jewelers for over 25 years. We introduced our son to their store tonight. We always receive fantastic service and the jewelry is the top of the line. -12.20.17 - Dawn M
We have been going here for many years and we would never shop anywhere else. The owners and staff are the best. -12.19.17 - Joe M
It was another great experience at James and Sons. I have bought jewelry there a number of times and have been treated like I expected to be treated. The salesperson was very helpful and knowledgeable. It has been a pleasure doing business there. They are my jewelry store of choice. -12.18.17 - Dean N
I had a great experience working with Teena to create the perfect engagement ring. She went above and beyond to get us everything we asked for and more. Her customer service was second to none. She responded to emails very quickly with clear answers to all of my questions (I had a lot of questions). Her knowledge and understanding of the customer took all the stress out of the process. From the moment we walked into the store, we felt at home and at ease. She asked all of the right questions and made us feel like we were in good hands. Every accommodation was made without hesitation. I really cannot say enough about Teena and the team. Im incredibly happy with how the ring turned out. TEENA IS THE BEST!!! -12.17.17 - Matthew W
Without a doubt this has been the best jewelry purchase Ive ever experienced! The quality is second to none. From the moment I walked in, the entire James & Sons staff made me feel like family. I was very impressed by how knowledgeable they were. I was pleasantly surprised in how much I learned from the staff. A big plus for me was that I never felt pressured. James & Sons is where I go for all my jewelry needs. -12.17.17 - Mark J
We came in for a Christmas present. Brian took great care of us. He was patient, knowledgeable, and very nice. Definitely our new go to for jewelry! -12.16.17 - Kim G
I love shopping at James and Sons in Schererville! Cindi waited on me at my latest visit to the store and was so helpful picking out Christmas gifts with me for two very special girls in my life. She made it a fun experience for me! Ive been shopping at James and Sons for 30 years, love them!!! -12.15.17 - Nanette R
I have always receive the best service at James & Sons in Orland Park. A special shout out to Bonnie who is always so helpful and professional. -12.14.17 - Panora L
Brian helped me with my wife in selecting a few items earlier in the year. I went back and he recalled our visit as well. He made my Christmas shopping very easy. It is all in a gift box, gift bag and ready. I appreciate the great service by Brian and also Megan. -12.13.17 - Tom A
A very warm and friendly place to purchase your desired trinkets and treasures. The displays are beautiful and inviting. Would recommend the store to anyone looking for a personal and helpful jewelry store. -12.12.17 - Chriss H
Knowledgeable and experienced sales team! Super friendly staff! Made this an easy and memorable experience! -12.10.17 - Emma C
I went to many different jewelry stores to try and find the perfect gift for my girlfriend. Michelle at James & Sons was extremely helpful! I found exactly what I was looking for even though my first choice was unavailable till the new year. I am very happy with the gift and I will definitely be going back for jewelry purchases in the future! -12.9.17 - Cody D
Bonnie was extremely helpful and patient. -12.7.17 - Gianni D
Outstanding service , Products and Brian Inglese the Manager provides the best to his customers...! -12.7.17 - Gabriel I
Great service and pricing. Very nice selection of quality goods. -12.5.17 - Dean V
As always fantastic service from the James and Sons of Orland Park! -12.5.17 - Ashley T
As always fantastic service from the James and Sons of Orland Park! - Ashley T
Jean has been fantastic for the whole engagement ring purchase. Shes welcoming, and very knowledgeable. Everytime we come in were greeted with a smiling face. Great place to purchase jewelry, and we will definitely be back! -12.2.17 - Kelsey M
Cindi was fabulous! Whether you have a big or modest budget, she can definitely help you find the perfect gift! Thank You! -12.1.17 - Jen V
Great people! Helped me with exactly what I wanted. Perfect! -11.29.17 - Stephen S
Everyone here is amazing!!! -11.28.17 - Sandra S
The Orland staff is very attentive and friendly. They helped me find two great sets of earrings for my wife, given her other purchases. I would highly recommend them. Happy Holiday shopping at one of their 3 convient locations. -11.27.17 - Joe G
Fantastic customer service. I do all of my jewelry purchasing at James & Sons after having a terrible customer service experience at Albert's. Had James & Sons custom make wedding and anniversary bands to match my wife's unique engagement ring, very pleased with the results. -1.27.17 - Peter H
I brought in two watches and a bracelet for repairs. They were efficient and very timely. My pieces look brand new! I also needed a new back for my diamond studs and they got this for me that day along with a great free cleaning of my earrings.-11.26.17 - Erin D
Cindi is VERY knowledgeable and courteous! She made the experience incredibly easy and stress free! I would recommend going to Cindi for all jewelry needs! -11.25.17 - Dana B
This was a great store, with friendly people and beautiful jewelry. They replaced a watch band with no charge. Great service! Thanks. -11.24.17 - Ted W
I live in St. Louis and after searching everywhere for the perfect engagement ring I came acrossed James & Sons online. Samantha contacted me and not only assisted in making the perfect ring but also made the process seamless and without burden. I'm so glad I found this place! -11.20.17 - Christopher G
Our favorite jewelry store!! They were so helpful and accommodating when we were searching for our wedding bands last year, and were able to create a custom masterpiece. A year later, we walk in and Michelle instantly remembered us and treated us like family! They have an amazing selection of pieces and we will always buy our items through James & Sons!! -11.20.17 - Jessica M
Just went in to look for a few bracelets. And had the best experience I've ever had at a jewelry store before. I was treated like they had known me forever. Cindi..is the best. And because of her..ill be back and recommended the store to others.-11.19.17 - Shelly M
Excellent service everytime I go in there. Cindy is wonderful and very knowledgeable. I never feel as if I'm pressured to buy something that I don't really want, and she really goes out of her way to find what I'm looking for. This is the only place where I will ever buy my jewelry. I recommend everyone to come here and avoid the other over rated over priced pushy jewelry stores. -11.18.17 - Elizabeth G
Love my rings from here and they have great service too!! -11.15.17 - Erin H
Brought the wifes engagement ring in for a cleaning and to tighten the center stone, as well as a cleaning for her wedding band. They forgot to tighten the prongs on the center stone(I have to bring it back) but both rings look spectacular and super shiny. -11.13.17 - Chris L
The James & Sons team helped pick the perfect custom necklace for my moms birthday. Jimmy assisted me in choosing the pendant and custom ordering the gems for the pendant. It turned out beautifully and I am extremely pleased with the quality of the jewelery and the service I received. -11.13.17 - Andrea W
Very helpful woman ( Cindi) assisted me with getting my rings sized. It is always a pleasure doing business with James and Sons. -11.12.17 - Gayle B
Leslie, the manager, was super helpful, very sweet, patient, and made you feel comfortable. Would definitely recommend this location, especially if youre shopping for a ring. -11.11.17 - Mark F
From helping us with our engagement ring to resizing my rings after having my first child, James and Sons has always been easy and friendly to work with!! And of course they carry my favorite...Tacori!! -11.11.17 - Melissa R
Everyone at James & Sons are always so helpful and friendly! Great service, beautiful shop and selection. I come here for all my jewelry needs - cleaning, repair, appraisals, too. Highly recommend!! -11.11.17 - Lauren R
The service I received from Tiffany and Alisa was spectacular. I had my Dads old Hamilton watch to repair and they were exceptional! The best place to select your wife/girlfriend the gift she deserves! -11.10.17 - William B
Uncompromised service and always providing great assistance whether seeking repairs, watch batteries or that special gift for that special occasion James and Sons is unmatched for All jewelry needs. -11.9.17 - Michael F
Had been putting off getting my watch battery replaced, but I was recommended to come here. It was quick and simple - just a few minutes and $16 later they had the battery replaced, and and I was good to go! -11.9.17 - Christina J
Weve used both the Schereville and Downtown locations, and both are outstanding. Great selection but also incredible staff. Megan of Schererville and Amanda of Lincoln Park particularly! Megan helped us throughout our wedding band selection process and was super communicative. Great quality, all around! -11.8.17 - Frankie S
A big thanks to Jimmy Sunderland from James & Sons for making my watch buying experience great. The team createed a comfortable, low pressure environment that made me feel really good about my purchase. I strongly recommend James & Sons for fine jewelry (especially engagement rings) and watches. -11.4.17 - Doug H
Love this place, everytime we have gone Dereya has helped us get exactly what we wanted. We will continue to keep coming with the assistance of Dereya, I hoped I have spelled her name correctly. If not sorry! 10.29.17 - Diane R
I couldnt be happier with the care and professionalism of James & Sons...and we had a really fun time under intimidating circumstances. Picking out our engagement and wedding rings, shopping for diamonds as novices, and then fine tuning the detailsJean was with us at every turn, guiding us along, but allowing us to make our big decisions so wed be happy. She went above and beyond at every step and her communication was stellar! Now that we are in the aftercare portion of our experience, we are getting the exact same level of service. We feel like were part of the J&S family! I would highly recommend this store and Jean! -10.27.17 - Cynthia G
Outstanding customer service. They know their business and exceed customer expectations! -10.25.17 - Al L
Highly recommend this jewelry store....beautiful store, excellent location (in and out/parking/etc.) and an incredible selection of items. However, the most important part of the store was the exceptional staff...very knowledgeable, helpful, personal and fantastic follow thru. Excellent customer service. Jean was my salesperson on a few recent occasions and can't say enough good things about her and the overall experience. Would love to visit the downtown location but have only been to Orland. -10.23.17 - Dawn A
Great service from Bonnie, Alisa, and Jean! Everyone very friendly and helpful. Thank you all very much. -10.22.17 - John F
I was treated with the utmost respect. I was very impressed the employees. They were warm, friendly and very professional. Both of my watches were taken care of in a efficient manner. An overall great experience. -10.20.17 - Kimberly W
The customer service was incredible. I came in with a budget and the help I received was nothing but the best. I was shown many rings and we found the perfect one. I will recommend this establishment to anyone looking for beautiful jewelry and great customer service at a very reasonable price. -10.19.17 - Seth E
My family has conducted business at James and Sons with the Sunderlands starting back in the Calumet City location for over 35 years and there is a reason for that. Their personal and professional integrity from the family members to the employees are the best in the business. Their attention to detail is bar none. They treat every customer the same no matter if they are spending a few hundred dollars or thousands of dollars. In the past, without hesitation, I have recommended James & Sons to anyone looking to purchase, repair or appraise jewelry and will continue to do so. James & Sons is my one stop shop when purchasing anything jewelry related for any occasion. The Gelsosomos -10.18.17 - Steven G
I would highly recommend this jeweler. My mom and I went in with jewelry from relatives who have passed on. We wanted to determine if there was any value and also what we could make into useful pieces. Tiffany took her time with us (I mean 3+ hours), explained everything, and gave us time to make choices along with advice. We couldnt have felt more cared for and truly felt it was a heartfelt experience. And now we have 6 beautiful pieces that are being passed down to grand and great grandkids. Thanks again Tiffany!! -10.17.17 - Lauren B
This is the only fine jewelry store to buy from. My family has been customers of James & Sons (J&S) since the time they opened their doors. Starting with my parents, to my sister, myself and husband, and now our next generation. We have always had the best experiences and great stories to tell. Thirty years ago, this month, my husband bought my wedding set here and, since, so many beautiful pieces of jewelry throughout the events of our life's journey. We have seen J&S grow to the store they are today and their care to give the best service and quality has never faltered. Today, Tiffany has been our main jeweler and is the consummate professional conducting herself with responsibility, integrity, and excellence. The legacy of fine jewely continues with the Sunderland family to this very day. Thank you J&S and Tiffany. -10.15.17 - Barbara M
My Fiancé purchased my engagement rings from JandS. Thank you Sam for helping my husband to be pick out a great ring! -10.13.17 - Iniki J
I bought a gold necklace & pendant, as a gift & could not be happier! The price & quality are outstanding...as always!! -10.13.17 - Anne K
My rings look brand new again after 23 years! It is nice to have a jeweler I can trust to fix and clean fine jewelry. -10.12.17 - Melissa H
I would like to say that my experience with James and Sons was as good as it gets!!! Salespeople were the Best! -10.11.17
- Leslie G
- Leslie G
I've shopped for multiple gifts at James & Sons. I highly recommend them!! Amazing customer service. Tiffany and the rest of the team are wonderful to work with! -10.11.17 - John D
I cannot say enough a good things about Tiffany and the other employees at James and Sons. I purchased a rolex for my husband to give to him on our wedding day and worked with Tiffany. Her knowledge, kindness and down to earth personality made the whole process easy! She worked with me and helped me keep it a secret for almost a year before the wedding! Once he recieved the watch, she met with him again and answered any questions he had. I cannot thank Tiffany enough for helping me purchase this once in a lifetime gift to give to my husband on our wedding day. THANK YOU! -10.11.17 - Lauren S
Friendly, knowledgeable staff and outstanding service on top of beautiful jewelry. Their protection policy on engagement/wedding rings is wonderful, plus I get my rings steam cleaned whenever I want. Semi-annual inspection is also complimentary service engagement/wedding ring. I love how easy it is to work with them. -10.10.17 - Natalie L
Liz was very helpful today as always!!! Just what I needed , in and out!!! -10.5.17 - Angie L
My fiancé went to James & Sons for my engagement ring. He worked with Samantha for many months trying to find the ring for me! He told me how Samantha took her time talking to him, explaining things and being so patient! She truly listened to what he was hoping to find. She would contact him to let him know if something came in that may interest him. She even checked my Pinterest! How awesome is that! My fiancé went with his Mom for another set of eyes, and she also was so impressed with the customer service that Samantha provided. I'm so happy that he found the jeweler that we can use for future purchases! AND James & Sons sent me congratulatory flowers to my work!! Out of five stars I wish I could give Samantha a 10! Thank you James & Sons and thank you Samantha for making this moment so special for my fiancé!! Highly recommended! I will be telling all my friends and family to ask for Samantha at James & Sons! -10.5.17 - Margaret P
Excellent Customer Service and very knowledgeable staff!! -10.4.17 - SaDarriss S
James & Sons had beautiful jewelry. They were very friendly and knowledgeable. I highly recommend them! -9.24.17 - Alicia H
Best jewelry store experience I have ever had. Everyone there made me feel important and they were all very helpful. -9.19.17 - Joe T
The nicest people to deal with from beginning to end, from owners to sales associates. Professional, knowledgeable and happy to help. -9.18.17 - Kris H
We could not be happier with our J&S experience! First, we came in to look at rings earlier this year. I didn't know what to expect and was worried that it'd feel more like a pushy sale than a romantic experience for my girlfriend and I. But our experience with Teena at J&S could not have been better! Teens is an undeniable professional. She made us both at ease in the experience, guiding us through a fun and comfortable tour of all the various shapes, settings, metals, and colors. Teena never asked about budget or pushed the selection of one ring, she delivered a very special experience and sweetly promised my girlfriend that she and I would take care of the rest. A few weeks later, just Teena and I looked at a number of options based on the notes and preferences from our initial visit. She explained pricing and attributes in an easy and understanding way, never pushing me outside my comfort zone. My opinion (and what my gf had discussed) was all that mattered. The ring is perfect. It personal and specific to what we wanted. We trust in the quality of the stones and setting. And it wouldn't have been this perfect without the great experience we had with Teena. Thank you, Teena! We can't wait to work with you on our wedding bands! -9.17.17 - Danny P
Great experiences both times I've been to James and Sons. Once when my father was up from Tennessee and his watch broke, we just walked in to see how much they would charge us to repair it and they did it very quickly and they did it for free. I then started taking my jewelry in for repair just because of that experiene. It pays to be kind!! They have great prices, great selection, and best of all great service! I recommend them to everyone ever since that first visit!!!! -9.16.17 - Heather K
I had to resize my engagement ring. It was ready when they said it would be, was polished (looked brand new!) and the cost was incredibly reasonable. Would definitely recommend! -9.16.17 - Sandra W
Had an absolute great experience at James & Sons. Leslie was so helpful. She was patient and explained everything in detail. Buying an engagement ring could be a bit stressful but Leslie and James & Sons made this a great experience. -9.12.17 - Andreas A
Bonnie has provided my family and I exceptional customer service. -9.12.17 - Zoe K
Teena helped me purchase a pair of hard to find Tacori earrings for my significant other. She went above and beyond, making sure I received the items with a short turnaround. I highly recommend James & Sons for their customer service! -9.12.17 - Frank Z
I worked with Jimmy and team to find a watch for an insurance replacement. He was able to communicate with. Y insurance company and make it very easy. Jimmy was always on top of follow up, communiction and detail. A+ -9.11.17 - Jeff J
Super friendly and so knowledgeable!! My wedding rings look AMAZING after resizing, fixing a couple lost diamonds and polishing....Thank you James and Sons and Michelle or all of your help!! -9.8.17 - Keisha H
I've just moved from Canada and was looking to find a jeweller that I can trust with my engagement ring and build an ongoing relationship with! They welcomed me and had my ring fixed in no time... the staff are amazing and very helpful. I had also my husband's ring that has a broken precious stone... even though they don't work with that specific stone, they offered to research it for me and guide me into how to get it fixed! Couldn't ask for more! Love them! -9.7.17 - Linda E
Friendly staff and great selection of jewelry! Had my watch sized and were very quick about it. Thank you Michele for all your help! -9.7.17 - Ziggy N
I was very happy with your service. I was told by my salehowi could get more for my money. I love my jewelry and is referring people to your store....thanks and God Bless. -9.5.17 - Lolita C
I have a question...Do James & Sons Fine Jewelers specialize in custom pieces too? I'm asking because i have never been to this particular jewelry store! -9.3.17 - Torrance M
I have been patronizing James & Sons for a number of years. Their quality remains consistent and their customer service is outstanding. -9.3.17 - Clifford J
I had Jean for my sales person today on the purchase of my Rolex. She was a pleasure and extremely informative before I made my purchase. Experience was so exciting and fun that Im saving up already for my next purchase with her. -8.12.17 - Kyle R
I highly recommended James & Sons. Their staff is extremely knowledgeable, courteous, and friendly. The store carries a large selection of Hearts On Fire diamonds and was one of the first stores to do so in the area showing incredible foresight into the luxury diamond market. My husband and I have purchase my engagement and wedding set here as well as additional jewelry and we always leave satisfied and impressed with our shopping experience. A true family jeweler I hope that they are around long enough for my own sons to purchase their future fiancées engagement rings! -8.10.17 - Erin H
I first bought an engagement ring here from Tiffany a year and a half ago. Not knowing too much about diamonds and jewelry, Tiffany was very helpful in explaining all of the different options. My fiancée and I have worked with Tiffany over the course of the past year or so to pick out our wedding bands and she really understood what we wanted and helped us in picking out the perfect bands. Nothing but the best from James and Sons. Their customer service is top notch and we will certainly be lifelong customers. Tiffany is outstanding and a pleasure to work with in picking out jewelry. -8.9.17 - Jeff L
Teena was awesome. She really helped me find a wedding band -8.9.17 - Patrick E
I highly recommend this place to find any type of jewelry you are looking for. From Alex and Ani bracelets to engagement rings. The staff is so friendly and extremely helpful to meet your needs. My fiance bought my engagement ring here and it is absolutely beautiful. He worked with Samantha Kozak at the James and son's in Merrillville, IN. He mentioned how patient, approachable, and accommodating she was to meet his needs. They worked together to construct the perfect ring! She definitely takes her work very seriously and understands how important it is for someone to find the perfect piece of jewelry. When I walked in James and son's to find something as simple as a necklace chain, the staff was so warm and welcoming. They make sure you are 100% satisfied with your purchase and will not settle for anything less. Definitely my go to place whenever I need something. Go and see their repair specialist, Samantha Kozak. She does way more than repairs and is great at helping you find exactly what you are looking for. Fantastic service! -8.8.17 - Stephanie J
LOVE this store. LOVE these people. LOVE everything I've purchased at James & Sons. -8.6.17
- Gayla S
- Gayla S
Amazing store! We went in to get links removed from a watch we hadn't bought there and Jimmy was so kind to help us out. I also had a pair of glasses that needed the arm screwed back on - knowing they don't deal with glasses, we asked anyway if they might have a screw to fix them, fully expecting a no. Jimmy not only found us a screw, but he also repaired them. We asked him what the total was and he insisted it was complimentary! Can't recommend them enough - we didn't even buy anything from them this visit and they were nothing but helpful and courteous from the start! Definitely will be back next week to look for a pair of earrings - I know we will be treated with the highest level of service. -7.26.17 - A G
James & Sons is my go to jeweler. Top notch service - especially from Jeanne most recently. Always a relief to know repairs will be done quickly and professionally. Highly recommend. -7.24.17 - Jeanie P
From the first phone call the Kacie was friendly and professional! I was given a great price for the jewelry I sold. Christina went above and beyond to present me with an offer she felt I deserved. Kacie was EXTREMELY helpful while I shopped and I did not feel hounded. She gave me her honest opinion and picked my style up quickly.They were compassionate, down to earth and knowledgeable. I will recommend James & Sons to everyone. Thank you and I will be back! - Amanda B
Bonnie was great! Provided us with countless options at many price points. Worked with us to get the best design that made my fiancée beyond happy. Highly recommend James and Sons for all your jewelry needs. -7.20.17 - Dino S
I am so pleased with my experience purchasing a replacement diamond for my wife's Wedding ring. Michele of the Orland Park store went above and beyond, to exceed my expectations. In summary, at the outset there was a very minor misunderstanding which Michele handled in a very timely and professional manner. There is no need to go into detail of this very minor misunderstanding. The prompt resolution of this matter gives me tremendous confidence in the integrity, character and sincere desire to please of Michele, as well as the owners of James and Sons, who Michele informed of our misunderstanding. In the future, when I have a need to purchase any jewelry, diamonds or any other precious stones, I will not look any further than James and Sons and look to Michele for her honest, professional and extremely knowledgeable guidance. -7.12.17 - Ed F
Teena was very helpful in assisting with an anniversary gift for my wife. -7.9.17 - Todd M
My wife and I recently went to the Chicago store to pick her out a 10 year anniversary ring. We had several meetings with Leslie there. She was extremely helpful in guiding us and helping my wife design the ring she wanted. It turned out even better than we had hoped it would. When their supplier was a bit late on the original ship date, Leslie made some calls and it ended up coming in when she had originally told us. She couldn't have been more helpful or knowledgeable. We had a great experience with leslie and James and sons! -7.3.17 - Bill B
Excellent quality at a fair price. One of the nicest staff you could ask for. Made the most important purchase I have ever made as easy as possible. They won a lifetime customer. -7.3.17 - Randy L
Great customer service, very helpful, and beautiful rings! -6.28.17 - Stephanie M
Visited James & Sons and had a great experience. The staff is very courteous and pleasant. I would highly recommend them. -6.28.17 - Joan M
Very helpful and friendly service! -6.28.17 - Peggy D
Monica was amazing to work with. Took her time and took care of me and repairing my watch. -6.27.17 - Chris B
Very friendly and courteous staff. -6.27.17 - Peggy N
I need to get a watch engraved for a gift. Great service, super friendly and helpful, even offered competitors when the timelines weren't right for me. Luckily, the timeline changed and I could take my watch there. Would highly recommended. -6.24.17 - AJ M
I have been doing business with James and Sons for 30 years. The reason that I keep my business there is because of the quality staff that they have. Theresa is a great member of their store and takes wonderful care of us. Great jewelry and service from a great person. -6.21.17 - Nicholas Z
I went in for a simple tangled chain and was treated with respect and courtesy. They were helpful and I walked away completely satisfied with an untangled chain as well as a new purchase. I highly recommend this store for anyone with a jewelry need. -6.21.17 - Amanda G
We recently purchased both my engagement ring and wedding band at James & Sons. Working with Leslie was such a positive experience -- she was very knowledgeable, *extremely* patient during all times of indecision, and wonderful at guiding us through the purchase with suggestions and encouragement. She really made the process a lot of fun! Plus, the store has a beautiful selection of jewelry. I look forward to maintaining a relationship with the store for years to come. Go check them out! -6.16.17 - Susan F
Beautiful jewelry, good prices and wonderful people to work with you to get exactly what you want!!! My wife and I are long time customers and are always impressed with their customer service!!! -6.14.17 - Tom W
I love this jeweler!! They are so kind and helpful!! I only went there to have my ring cleaned and they went a step further and polished it where it looks brand new!!! I would recommend everyone to come here!!! -6.13.17 - Leona N
I had such a great experience at James and Sons. Teena was such a huge help. Thanks again for all your help!! -6.12.17
- Aaron S
- Aaron S
Jimmy at the Halsted Store is AMAZING! Went above and beyond to make sure everything is perfect! -6.11.17 - Jennifer T
I had the most amazing shopping experience at James & Son Fine Jewelers. Rosie(Salesperson) is the best! She was so professional and very knowledgeable. -6.11.17 - Be H
We had a very good experience going ring shopping at James and Son. A young lady named Ma'ayan helped us and showed us various diamonds and ring options and was very helpful. Altogether it was a great experience, she wrote down our favorite rings for future reference so we could sleep on the decision and circle back for more information. -6.7.17 - Mark W
Teena was fantastic! She helped me create the perfect ring. She made what would normally be a nerve racking process, easy and actually genuinely exciting! Teena treated me like family and I will definitely be going back to her at James & Sons with all my future business! -6.6.17 - Scott M
Leslie was absolutely fantastic in helping me pick out the perfect ring. And when she was busy during the sales period, her colleagues helped me out until Leslie was able to see me -6.6.17 - Rhinowills
The staff at James & Sons in Shererville,IN. was very welcoming and helpful. Particularly Rose, who was knowledgeable and convincing. I ended up making a purchase, and if I'm in the market for more fabulous pieces, I'll surely pay them another visit. -6.5.17 - Nia B
Desirable items. No hassle before/during & after sale. Good response time. Maintenance and worry free purchasing. Appraisals without additional commitments. Sales staff obliging. Prices affordable. -6.3.17 - Robert A
The staff is friendly, professional, and very knowledgeable of their jewelry. I have been in James and Sons on more than one occasion and I have noticed their staff is not pushy and very patient with their customers. I have recommended several friends and family to James and Sons. Two Thumps up. Hey I miss that Greg Reed guy! -6.1.17 - Patrick R
Always a great experience working with the team at James & Sons in Orland Park...their great service, attitudes, and knowledge remind me of why I made my engagement ring purchase there. I will definitely use them in the future. -6.1.17 - Joe K
Always a easy and great experience here. Everyone is very helpful! -5.28.17 - Will T
Me and fiancé had amazing experience with Leslie in Chicago store, she was very patient and understood what we were looking for. Lesilie helped us communicate with Tacori to make a customized ring for us and she has been very honest and transparent about the price and quality of the jewellery. -5.26.17 - Tseng
Leslie and her team are helpful and knowledgeable and great to work with! I recommend coming here for all of your fine jewelry and watch needs! 5.20.17 - Kristen W
James and Sons did a beautiful job with my wedding rings. They separated the bands at my request, resized and polished them. The last time these rings looked this beautiful was 15 years ago at my wedding! Thanks for the excellent service and talent. -5.20.17 - Karen F
Purchased a watch from Jimmy who provided excellent service. We visited the store multiple times before purchasing and he could not have been nicer or more accommodating. He followed up multiple times to make sure we were happy with our purchase and to answer questions. Very professional all around. -5.19.17 - Richard M
Absolutely love these guys!! Jim and Brian found me exactly what I was looking for at an unbelievable price. These guys pride themselves on exceptional customer service and couldn't have been more pleased. I highly recommend James and Sons to any nervous man looking to buy an engagement ring, these guys will truly put your mind at ease and walk you through everything. They even follow up later on to make sure it is still exactly what you wanted. Cannot say enough good things about them!!! -5.18.17 - Tyler H
My experience today at James & Sons was 5 star! Monica was very helpful to me when I was trying to decide which bracelet I wanted for my friend. She showed me the ones I liked and suggested a few others. She was very friendly and I will see her again for my jewelry needs. I will also recommend her to any of my friends needing jewelry or repairs. My rings are sparkling! -5.17.17 - Jeanne M
Maayan, was amazing! She listened to both my fiancé and myself on our wants and went above and beyond. I definitely will recommend to all. -5.17.17 - Caitlin R
Wonderful sales people, Megan is exceptional! If you are looking for something unique, this is the place to go! -5.14.17 - Amy L
Amazing selection, very knowledgeable staff, and an overall exceptional experience. Bonnie was a great help in picking out the perfect engagement ring, and I will be recommending James and sons to anyone in the market for jewelry. -5.10.17 - Ryan S
I recently purchased a necklace for my wife at James & Sons. I went there on multiple occasions before making my final decision. Everyone I worked with was patient and not pushy. I worked mostly with Derya who was very helpful. It was a better jewelry buying experience than was expecting. -5.10.17 - Missy J
Had our rings resized and cleaned, staff was very courteous and professional. Would definitely recommend this to friends. -5.8.17 - Rey M
Alicia Sink did a great job helping us find the perfect ring, she explained everything we needed to know and answered every question we had. I will definitely recommend James & Sons Fine Jewelry to family in friends, they have beautiful jewelry. Ask for Alicia Sink she will find you what you are looking for. Thanks again Alicia. -5.7.17 - Joaquin D
Every purchase and repair we have had at James & Sons have been a great experience! Their customer service is superb! All items are kept in their database for quick reference. Count on them for all your jewelry needs. We have the utmost confidence in them! -5.5.17 - Karen C
Michelle was amazing and treated me with so much respect. She handled both of my watches with care and was very quick with service! Will definitely be coming back soon! -5.4.17 - Jeremy A
An awesome experience! Leslie was a pleasure to work with. -5.4.17 - Dean O
Great service and Bonnie was extremely helpful. Will be visiting them often. Recommending them to all of my friends and family !! -5.3.17 - Ellen M
I highly recommend the quality of the jewelry. I appreciate the knowledgeable staff at James & Sons. Rose was very helpful to assist me to choose the right ring for my financee as well as to work within my budget. -5.3.17 - Trish R
A pleasant experience from beginning to end! Welcomed warmly and given ample time to peruse the beautiful array of jewelry. Rose, our salesperson, was exceptional in everyway. As a member of the James staff, she made sure that we viewed the latest offerings as well as ensuring that my husband's check list was taken into consideration. She was masterful at giving us options and possibilities which worked out perfectly. Her personality, knowledge and customized approach held our commitment to leave with a purchase for my Birthday. Thank you to the James& Son Jewelers for hiring such great staff. We will be returning and telling others about you!-5.3.17 - Cecilia B
Samantha has helped me on multiple occasions - picking out Alex and Ani bracelets for friends and family! She has a great eye and is very helpful in asking about the jewelry-wearers' personality to find the best piece for them! -5.3.17 - Ashlyn S
Amazing service!!!!! Everyone is very helpful and nice!!! Love James & Sons!!!!! -5.2.17 - Lana W
Best Service, The service were super nice, professional, patient. I highly recommend this place for any kind of jewelry -5.2.17 - Faraj K
We had a great experience here. Samantha helped us pick both of our wedding rings. She found the rings that best fit our styles and our price range. I highly recommend her and this company. -5.1.17 - Janessa D
We have worked with Derya for a few years now. She is very knowledgeable and professional. We have always received great customer service at a fair price. -5.1.17 - Greg B
Would highly recommend to anyone purchasing jewelry from Brian Iglesia. Extremely knowledgeable and friendly, Brian takes pride in his work and ensures a positive interaction every time in. Whether buying a piece of jewelry or stopping in for maintenance, Brian and the other employees of James and Sons do everything possible to provide customers with the best experience possible. -4.30.17 - Brian S
Brought my watch in for repair. It looks beautiful. Importantly when the repair from the manufacturer came in over budget, James & Co. negotiated so I only had to pay the original estimate. -4.30.17 - Lisa B
Amanda was great! We have interacted with her three times and she has been wonderful! Super nice and really helpful!! We would definitely recommend her! -4.29.17 - Sunita M
Very friendly staff. I wouldn't shop anywhere else for jewelry. Derya is an amazing person to help you. -4.28.17 - Alison K
If you are ever in the market for a beautiful piece of jewelry, please stop by and ask for Rose. What an outstanding experience. I was able to find the perfect ring for my wife. We're renewing our vows and I couldn't have asked for a better service. She was patient and treated wonderfully before, during and after our purchase. -4.27.17 - Jaime R
I'm very happy to have found James & Sons. From their very friendly, outgoing and personable employees, I almost feel like a part of the family. I've been doing business with James & Sons for 6 years now. The quality and their pricing can not be outdone. I only go to them for any kind of jewelry that I buy. This should say the amount of trust & confidence that I have found here. Again, I cannot say enough good things about James & Sons. -4.25.17 - Art M
Leslie was fantastic to work with and made the experience enjoyable and memorable. I highly recommend James & Sons for anyone looking for an engagement ring or special piece of jewelry. -4.25.17 - Paul S
Absolutely amazing experience! I was taken care of from start to finish and could not have asked for anything more. Their customer service was the best I've ever had and Jean was the one who made my experience so amazing. She holds a major part in my proposal to my now fiancé and I know we will keep in touch from here on out! Family owned business is the way to go!! -4.24.17 - Nick C
I walked in to James & Sons and Rocky assisted me in regarding the rolex submariner blue/gold. He was very patient with me with all the questions i had asked and was not pushy at all. He went above and beyond in every way to make the transaction smooth and perfect. He is very knowledgable and honest. He treated me like family and doesnt take advantage of people. The service and staff was excellent and didnt ignore me since im a young guy that thought i was just browsing around day dreaming. Hes the guy to go to if anyones in the market to buy any jewelry.Thanks for everything ill be back to do more business with James and Son! -4.23.17 - Kimo
Great experience. Staff was very knowledgeable and helpful. Have been going to James & Sons for many years and have always been happy with my purchase. -4.19.17 - Vivien K
Wonderful people. They take good care of you even after your purchase! -4.16.17 - Christine R
Great customer service...Christine assisted us in our purchase. She was very friendly and a pleasure to work with. I would totally recommend the store. -4.15.17 - Vanitha B
We drive 250 miles just to visit James and Sons for our jewelry purchases. I'd drive double that - the owners are great, the sales people are great, and the merchandise and deals are fantastic. I highly recommend, and wouldn't trust anyone else.-4.14.17 - Matthew S
I had a excellent experience. I was looking for guidance and I was not disappointed. -4.14.17 - Kevin M
Awesome customer service - we found a specialty Rolex we have been seeking for awhile & Samantha was able to locate it for us. Extremely satisfied!! -4.12.17 - Lora R
James & Sons Fine Jewelers had amazing customer service, and not to mention BEAUTIFUL rings! I have gotten endless compliments on how unique my engagement ring is, and I couldn't be happier with it. Leslie helped my Fiance and I through the whole process and she was so pleasant. She was very attentive and quick to respond. I had to send my ring in to be sized (which was hard to give up) and she made sure to promptly notify us when it was ready for pickup, and always had a smile on her face when I stopped by :). I highly recommend this Chicago jeweler! -4.11.17 - Danielle S
I have bought jewelry from here in the past and always gotten great service and high quality jewelry. I recently was selling some gold jewelry and they were extremely helpful in determining what was real. The manager took alot of time to walk me through everything and identify some real keepsakes. They gave me a competitive price for the jewelry that I no longer wanted. -4.11.17 - Beth B
I inquired about a watch repair and John was very helpful. It was the first time I was ever in the store and he gave me a beautiful Rolex booklet that looks great on my coffee table. A week later I brought in my wife's engagement ring to get the setting tightened and a stone replaced in the band. Monica was sweet and a pleasure to deal with. The repair process was well documented and I felt confident leaving my jewelry in their hands. Definately recommend James and Sons for both new jewelry and jewelry repair.-4.9.17 - Garrett R
Enjoyed the whole experience, went for an engagement ring and was helped through every step. Highly recommend coming here boys. Thanks Teena! -4.8.17 - Matt B
When I think of James and Sons, I think superb customer service. My latest visit was I went in to get jewelry repaired that I received as a gift -purchased at another jewelry store. Tiffany was my initial help, and she went back to ask others if I can get a bracelet repaired in a certain way. I was very happy with everything and all of the kind associates there.-4.7.17 - Angela R
Just got my Rolex Daytona from Brian at James & Sons! Unbelievable watch, even better customer service. -4.4.17 - Z C
Highly recommended. I got a John Hardy ring for me and a Rolex for my husband. Amanda was my salesperson- she is awesome. But really everyone who works there is knowledgeable and nice. Lovely store with a big variety of gorgeous jewelry. -4.4.17 - Karin B
Jimmy was incredibly helpful, knowledgeable, and willing to take as much time as we needed to aid us with our luxury watch purchase. The sales environment was low or even no pressure, and despite talking to multiple dealers in multiple states, we felt compelled to give James & Sons our business due to how well taken care of we felt. Highly recommend! -4.2.17 - Jay F
Great customer service -4.1.17 - Jeff N
Needed help on verifying a diamond and staff was more then helpful. Choosing a setting and working with the staff was an amazing experience. Highly recommended jeweler. -4.1.17 - Danny T
I had a very pleasant experience recently at James & Sons Jewelers store in Schereville, IN. I worked with Brian Inglese. My husband and I purchased a beautiful 3 diamond anniversary ring on the last day your store was opened in Calumet City,IL. It is a lovely ring and I wear it all the time. I noticed recently that there was something wrong with one of the diamonds, I came to Brian and he verified that the stone had cracked. I was very concerned since I did not want to be without my ring for an extended period of time. Brian was able to match a diamond and my ring was fixed within a few hours. It looks beautiful and probably better than new! Cindi Rucinski was at the store and she helped as well. All of your staff at the Schereville store are very polite and helpful. You are the only Jeweler we ever go to and will continue to do so. -3.31.17 - Marie D
Heather helped my mother and I select a beautiful bracelet for a family friend. She was very knowledgeable and helped us to personalize our special gift and our friend loves the bracelet. Thank you ! 3.29.17 - Katie W
Popped in to get a new band for my watch. My dog and I were very happily greeted by both the security guard and the sales associate, Jimmy. Jimmy ordered me a new band and used apoxy to temporarily fix my watch until the band would arrive. Overall easy and excellent experience. -3.29.17 - Patrick C
Christine, the store manager, was professional, personable, knowledgeable and patient. A GREAT experience. I HIGHLY recommend this jewelry store!! -3.29.17 - William C
Very friendly ! Go see heather ! -3.29.17 - Sara Z
Very helpful and professional. The staff was knowledgeable and polite, they never seemed annoyed by questions and were quick to make useful suggestions. Overall it was a comfortable and enjoyable experience, ask for Heather!! -3.29.17 - Michael P
I went to this place to do jewelry appraisal. Their customer service was above and beyond expectation. Brian who assisted me did a great service, very nice person to do business with regardless if you buying or just looking around to your dream watch. Staff was friendly and treated you special feels like your part of a family. Keep up the good work.!!! -3.28.17 - Ventura L
Teena was such a pleasure to work with. My fiancé and I were looking for a specific watch and not only did they carry the watch, they were able to offer a very competitive price. We had a great, enjoyable experience here. -3.28.17 - Jessica M
My experience is always a pleasant one. The ladies are very helpful & patient with me due to my indecisiveness. I'm always able to find something nice in my price range of beauty.-3.27.17 - Thejoal H
Had a excellent customer service experience here. The staff was more than helpful when I brought my ring in for repair. They came up with several solutions so I was happy with my ring. This place is a class act and treat customers with excellent service. -3.26.17 - Jeanne S
Brian at James and Sons in Schererville is the best. Always does a great job. -3.25.17 - Sheri C
We had some ring repairs and a new ring made up and was extremely happy with the results. We will definitely be back for future purchases and repairs and check ups. Thank you Jean for all of your help! Great service! -3.24.17 - Brian K
Awesome jeweler. Brought two of my necklaces in to fix. They did an outstanding job and for an outstanding price. Will come back again. Also, their jewelry selection is gorgeous. -3.23.17 - Tomasz K
Great place! They helped with fixing my watch (when other places said it couldn't be fixed) with no hassle and a smile! -3.23.17 - Andrea D
highly recommend! The store has amazing jewelry with friendly, knowledgeable staff! Monica helped me and she was personable, sweet, and very helpful! Thank you! We will be back. -3.23.17 - Kristen G
James & Sons is absolutely the best choice to purchase jewelry and our case, specifically, engagement and wedding bands! The experiences I had with them, starting with their Calumet City location (and Brian Inglese) many years ago made them our first choice when my honey said, "Let's start looking!" Brian was extremely patient, funny and did I say patient? Lol. He went above and beyond, by having several rings that I saw on their website, sent to the store, so that we may view them. We both have the most amazing rings...takes our breath away! Anytime we walk in, everyone is so helpful and friendly...you never get the brush off. Don't mess around especially when making a purchase so close to your heart. They make you feel like loving family, prices & quality are amazing, sizing, cleaning and repairs are done right there (not sent away) and they give a fantastic "No Bullsh**" warranty that's all included with no additional charge! We couldn't be happier...thank you again so very much!!! Danny & Karen -3.21.17 - Karen K
Fantastic selection. Staff were amazingly helpful. Jimmy Sunderland was beyond polite and friendly. -3.14.17 - Ryan C
Walked in and had a pleasant experience. Staff was knowledgeable and answered our questions and had a solution for a ring problem not purchased there. Recommend highly you will not be disappointed. -3.13.17 - Barbara V
Liz is amazing. And everyone there is concerned with your ideals more than upselling. They care and it shows in their people and product! 3.9.17 - Scott S
My husband and I have been James & Sons customers for almost 20 years. Our latest experience was at the Chicago location. The staff, especially Leslie Carlstead, was professional, knowledgeable, no-pressure and friendly. Just picked up my rings on Sunday and couldn't be happier! Wouldn't think of going anywhere else!! -3.2.17 - Arlene B
I recently bought a diamond ring at James & Sons. As soon as I entered the store I was greeted with smiles and then was met by an employee named Derya who came highly praised and recommended by a trusted friend of mine. I consider myself fortunate that she was the one helping me because I can not imagine having had better service. Derya helped me pick out a setting and a diamond. She held back no surprises, was honest about the prices, and made sure to respect my price range. I always sleep on a big purchase and requested 24 hours to think and make sure this was what I wanted. As opposed to most individuals in sales, she was not pushy and advised that she very much understood and looked forward to hearing from me the next day regardless of my decision. The rest, as they say, is history. This store has the finest jewelry and the finest employees. I will not shop for jewelry anywhere else. -2.27.17 - Dave K
Cindi greeted us and was very helpful in finding what we were looking for. We told her our price range and she was very helpful in directing us to rings that were around our price range. She also offered helpful advice, and was not pushy at all. Cindi also made sure our wedding bands were both rhodium dipped to make them look brand new while we were there. I would highly recommend James and Sons Jewelers in the future and will return for future purchases! -2.22.17 - Mary V
My wedding ring is my most sacred piece of jewelry and need it well cleaned and checked often. I've never been treated so kindly with customer service by a jewelery consultant. She helped me get my ring taken care of immediately and accommodated me with my 3 children who are ages 5 and under. She truly made my day and will go directly to her with any further purchases. -2.21.17 - Mollie C
Great selection in wide varieties of jewelry and gifts. Staff is very knowledgeable. I didn't know what I wanted to look at or where to start. Michelle M helped me with great suggestions and I narrowed down my options pretty quickly. I would recommend James & Son's to anyone. -2.16.17 - Mike W
I can't say enough about James & Sons, they treated my fiance and I like family and have made our whole experience unforgettable. They helped make me the happiest girl in the world :) -2.8.17 - Amanda J
The BEST Jewelry store I've ever shopped at! Seriously, this place is amazing. Very competitive pricing and the most helpful and friendly staff. They made finding an engagement ring fun instead of a process. Plus, the fiancée loved the ring! -2.8.17 - Joseph E
Love this place. Great service. I worked with Cindi who was very pleasant and helpful. I highly recommend this place, and no doubt that I will be going back there soon.... -2.7.17 - Ralph V
It was absolutely great Leslie and her team were wonderful. First contacted Leslie over the phone and she was very helpful and has remained that way. I am very happy with my purchases. -2.2.17 - Maurice C
Cindi has sold us several items and has done a very professional job in meeting our needs. Thanks Cindi.-2.2.17 - Charlene S
Best customer service when buying, looking or just need to fix a piece of jewelry. Cindy is very knowledgeable and answers all of my questions. I have been a repeat customer for 8 years. And I love hearts on fire! -2.1.17 - Christine M
Excellent customer service. Lost a HOF diamond on my engagement/wedding band. My ring looks brand new again! -1.31.17 - Amanda E
Wonderful experience love this place family has been coming here for years cindi was awesome great help. 1.30.17 - Matthew R
Michele was very helpful at the store in Orland Park. She was knowledgeable and answered all my questions. -1.30.17 - John M
If you go here ask to see Heather! She was fantastic! I came in to get my ring resized and to look at wedding bands. Heather was very knowledgeable and friendly and she spent a lot of time helping me pick out the perfect ring to surprise my fiancé. I've been in a few other stores where I felt rushed, but Heather was very attentive! -1.28.17 - Jessica C
We worked with Jean, she is absolutely amazing. She was so patient and helpful the entire time! My ring from Tacori is stunning as well. So thankful we went to James & Sons! We will definitely be back and referring people here! -1.24.17 - Tia G
I had an awesome experience at James & Sons. It was my first time shopping for an engagement ring. I had done a bunch of research online, then decided to go to Albert's. I left Albert's feeling as though I had just walked off of a used car sales lot. Pushy sales people, and an uncomfortable haggling were a turnoff. Totally disappointed with my first engagement ring shopping experience, and after being given the run around with over-priced pieces, I was hesitant about going into James & Sons. I was immediately met with genuine warmth from the sales team there. Specifically, Derya. She gave me a warm hello and was extremely informative about different rings and diamonds. As a guy, I know I hate asking questions or seeming like I don't know anything. Derya took the reins and helped me pick out a beautiful diamond and setting for my fiancee to be. Most importantly, she earned my trust as a consumer. I told her my ball park price and she respected that. She found me the perfect ring and ultimately I left happy with my decision (hence, this long review!). I told her from now on she will be my go-to person for all my "big moment" purchases from here on out. Thank you James & Sons, and thank you Derya! -1.20.17 - Andrew Z
The last of the old school family owned jewelry business,great customer service,high quality jewelry and watches with fair prices what more could you ask for! -1.20.17 - Antoine M
Excellent customer service & an extensively selection. -1.20.17 - Joe T
Great customer service and beautiful store! The store is brand new and looks amazing. Amanda was extremely helpful in picking the perfect Tacori ring and made sure the entire process was seamless from start to finish. Would definitely recommend to others! -1.19.17 - Nicole G
If you're looking for an engagement ring or wedding band, ask for Amanda! She's extremely helpful and knowledgeable about all of their collections. -1.18.17 - Raphael C
Excellent service. Bought a rolex for Christmas and Leslie was so helpful. Even allowed me to do it on layaway at the same time as giving me an amazing deal. Final fitting/sizing was seamless. Is a great jewellery store. -1.15.17 - Peter D
I found James and Sons while searching for an engagement ring. The staff is tremendously helpful and willing to jump through hoops to accommodate your needs. I've been so pleased with their level of service and products that I've been back multiple times to purchase additional items. I highly recommend James and Sons! -1.15.17 - Jason S
I cannot say enough great things about James & Sons, especially Amanda! Luckily, my husband found J&S when he was shopping for my engagement ring & he couldn't have picked a more perfect spot! We have bought other pieces, including my wedding bands, my husbands wedding band and 2 watches here since. The entire staff is so welcoming and we truly enjoy going in to shop and never feel pressured. They have a great selection and top brands to choose from. I highly recommend J&S! -1.13.17 - Kristin W
The BEST service and pricing! Leslie and her team are all about the customer and that's why I keep coming back. The merchandise is top notch and I never have to worry about quality. Thanks again for always staying true to the customer. See you again soon... -1.13.17 - Paul D
I worked with Leslie at the Lincoln Park store to find the perfect gift for my wife! Their customer service and overall experience are 5 star. -1.12.17 - Thomas B
My husband and I have had a 10+ year relationship with James & Sons - in particular, Leslie. From repairs to purchases, the staff at James & Sons have come to know our styles and preferences and guide us accordingly. Leslie even had said, "Think about it", with the goal being our satisfaction versus an immediate sale. I highly recommended the sales staff there for stocked items or creative solutions to existing or inherited pieces. Leslie and her team always guide us and make it fun along the way! -1.12.17 - J. Alex S.
I made my first purchase at James & Sons Lincoln Park 11 years ago, it was an engagement ring for my wife. Over the years, I have shopped at many other stores throughout Chicagoland, but Ive never really had a go to jeweler until James & Sons. Through the years I have made many subsequent purchases for myself and my wife. To us James & Sons Lincoln Park is home. We have continued to come back over the years because we always receive the highest level of customer service, and pressure free professionalism. I have primarily dealt with Leslie and at times in her absence, Amanda and Teena. Both Amanda and Teena have been able to step in and make my experience as great as the last. To my wife and I, James & Sons will always be "our" jeweler. Thank you for the best customer experience one can ask for. -1.7.17 - Tom K
As most guys purchasing an engagement ring I was a novice, but Leslie at J&S definitely assuaged any concerns I had and made the process easy. I did a lot of research online and yes its cheaper when buying a diamond, but I felt the personal touch as well as the extras (free sizings, cleanings, etc.) made it worth it the additional costs. -1.5.17 - Atticus S
I & all of my family members love to shop at James and Sons Jewelers. We recommend it highly. My son purchased a beautiful Tacori wedding set with a fabulous, beautiful, near perfect center diamond there and at a very good price to. The service there is excellent We are always taken care of there & I can't even say enough good things about Jean Moran, our special salesperson there, but we also have dealt with all their staff members, including the geologist & one of the owners, all very kind & helpful. We have never felt pressured in any way, which make shopping there all the more fun! I have purchased a number of pieces there and ha e always been very pleased. The staff there give excellent service and they know jewelry. The selection at James & Sons surpasses any jewelry selection, anywhere and I have been bought from many stores over many years. None compare to this with store with their beautiful items that you can't really find anywhere else. From the very best diamonds & gold & sterling silver, to great watches and just plain fun, cute bracelets, and so much more. My future daughter-in-law loves her ring & she gets complimented on it daily, really! Therefore I tell everyone to go to James & Sons Jewelers. -1.5.17 - Mary K
Love this place! My now-fiancé and I went here to look at engagement rings, and I was really impressed with Teena. She helped me narrow in on what I was looking for without being pushy at all. My fiancé went back two days later and bought the ring. A few days after he proposed, I received flowers at work from James & Sons, congratulating me on my engagement. What a nice surprise! -1.2.17 - Ericka B
My husband I have been making purchases with James and Sons for a number of years at the Schererville location. Rose Reyes is our "Go to Gal." What started as a professional relationship has turned into a friendship. Brian, Megan and Cindy are also amazing and a pleasure to work with and make you feel like family. You know when you are shopping in a family run business when Jim Sunderland greets you by name. We have referred friends and they have not been disappointed. Rest assured you will be not be "just a sale" at James and Sons. -12.27.16 - Sande O
Teena was super thorough and helpful in finding exactly what I needed. -12.27.16 - Nick S
My wedding set is from a big chain jewelry store and it has been a nightmare dealing with the loss of seven diamonds! With the loss of the most recent diamond I brought my ring to James and Sons wanting to get it done correctly. They far exceeded my expectations!! My ring has never looked so beautiful and I know now I'm in good hands going forward with this jeweler. I would most definitely recommend them to everyone! - 12.21.16 - Christen S.
Awesome!! SO helpful! 12.18.16
- Jilayne B
- Jilayne B
Brian is extremely professional and helpful during my many experiences at James & Sons. He always takes the time to help pick the perfect present. I recommend all of my friends and family To go see Brian. Thank you Brian for the many years of great customer service. -12.17.16 - Danielle C.
It's forever and a cut above. When my wife to be and I started the journey to find the perfect ring, we were pretty uneducated. We went to several stores where we gained a little insight and even liked a few rings. I then asked my friend whom is getting married soon what his experience was when he was looking for the ring he got his fiancé. Without hesitation he said James & Sons. I then asked, ok, any others? He said, "no, trust me.". So I did. I went and met Jean. Instantly I could tell she was genuine, Smart- an astute mother figure. At this point we thought we knew a few things about rings, styles, what metal was good, etc. Understanding we wanted to learn more about this big exciting purchase, she took her time to tell us not only about the James and Sons family, the Tacori family, the medals, the stones, but she wanted us to know what that meant for us, our future and the ring. This is the point it started to become apparent our choice was unequivocally Jean, James and Sons, platinum & Tacori. I could not have asked for a better experience. From start to finish was perfect for me and my soon to be fiancé. I highly recommend Jean and James & Sons in Orland. You will not be disappointed! -one happy guy. -12.16.16 - Robert P.
Brian sold me a beautiful necklace. He was very kind and helpful. -12.7.16 - Skyler G.
Quick simple services. We had a broken necklace. They repaired it and cleaned it. It was beautiful all over again. I would definitely return. Thanks! -12.5.16 - Nancy K.
The staff was very helpful and friendly in making my engagement easy and most importantly; she loved the ring! -12.5.16 - Jared D.
All employees at James and sons in Orland park were the example of great customer service. Liz Fry made my experience that much better!!! Not only did she special order a certain ring but was so helpful in the process. I would suggest this location for your jewelry needs! Thanks you again -12.5.16 - Blaise S.
Teena was an absolute delight to work for. Very knowledgeable and provided me with great insights allowing me to make a more informed decision. She knew my exact vision and executed it flawlessly. She was easy to get a hold of and always responded back to my inquiries within the hour. Her energy made the whole process fun. Highly recommend James & Co, specifically Teena. -12.3.16 - Caitlin M.
The staff is very friendly and my salesperson Derya did an amazing job helping me out.- 12.3.16 - Tom H.
I have been going to James and Sons in Orland Park for years! They have a very friendly and well knowledgeable staff that are very helpful! Customer service there is fantastic. I have dealt a lot with Tiffany there although the whole staff is wonderful! -12.2.16 - Toni P.
Everyone there is always so very friendly and helpful! -12.2.16 - Angela W.
I recently had a great experience with James and Sons in Schererville. All employees are friendly and very patient. A special shout out to Brian who has helped me purchase my wife's engagement ring and wedding band, as well as her first push present (a stackable rose gold ring) and diamond stud earrings for our 5-year anniversary. After moving to Japan two years ago, he always is as welcoming as ever when we come in and makes the buying experience enjoyable! -11.29.16 - Matthew W.
Brian @James & Sons is the best!! Awesome deal and service is top notch! Must see Brian for all my jewelry needs !!! Thank you again and see you soon! -11.28.16 - Gina S.
Unbelievable experience. Megan was very patient with me and explained all the options very well. Not to mention, the price was much better than Albert's on comparable rings and diamonds. I will only shop at James and Sons for LIFE! -11.25.16 - John S.
We bought my wedding band from James & Sons. We were helped by Leslie when my husband and I went into the store initially just to browse. Leslie listened to what I wanted and showed me some options. I wanted rose gold, which they did not have available in the band width that I wanted. However, Leslie went to speak with their in-house jeweler, who said he could take care of it. We had a very tight time constraint and Leslie treated my purchase as a rush order to ensure it would be ready on time. In the middle of all of this, I was out of town but Leslie kept me updated.
It wasn't an expensive purchase because I wanted a very slim, plain band, but we were treated as if we mattered.
I doubt that Leslie even remembers us, but I won't forget her kindness and professionalism! 10/7/16
- Loran P.
It wasn't an expensive purchase because I wanted a very slim, plain band, but we were treated as if we mattered.
I doubt that Leslie even remembers us, but I won't forget her kindness and professionalism! 10/7/16
- Loran P.
I would highly recommend James and Sons in Schererville for any jewelry needs. We have worked closely with Megan who has been very helpful in helping us make the tough decisions with our rings. The rest of the staff has always been happy and pleasant every time I've gone in! 11/14/16 - Lauren S.
Always a great experience.Friendly staff, and a great selection and atmosphere. 11/21/16 - Roger S.
Great place and awsome people to work with! Will be doing all my future business with James and sons from now on. Megan was such a big help thanks again guys! 11/14/16 - Kyle D.
It is a pleasure dealing with James&Sons. I have bought all my jewelry there and have always been 1000% happy. The whole staff is wonderful. We love dealing with Tiffany. She is a real asset to the company. 11/17/16 - Bonnie M.
Jen was ridiculously helpful, knowledgeable and on top of everything providing me with the best experience. Helped me pick out the perfect ring for now my fiancé.Would recommend them to everyone. 6/27/16 - Roger D.
Wonderful place 6/31/16 - Maryann T.
My husband and I purchased our wedding bands from James & Sons last year on a referral from a family member. We have gone back several times for cleaning, polishing, and plating services and everyone is fantastic! Always very helpful and able to assist you right away. Amazing selection of options for engagement rings and wedding bands! Wonderful experience every time! 11/21/16 - Jennifer O.
Great quality and wonderful service. Megan always takes great care of us, all three generations! 11/5/16 - Mary Josey B.
Had a great experience trying to find a necklace for my girlfriend. Megan Uzebell my sales person was very knowledgeable and helped me find the perfect necklace for my girlfriend. 11/14/16 - Fabian R.
I went to James & Sons for an engagement ring purchase. Prior to, Id done a lot of research and James & Sons kept showing up while reading reviews online. After my first visit and after talking to Jennifer in the store, I knew this was the place that would help me through the process of finding a ring with my fiancé would love. Jennifer is absolutely fabulous, great customer service, no pressure and she provides lots of information!!! Shes exactly what you want when you walk through those doors getting ready to make a life-changing purchase! The whole process was above and beyond my expectations. About a month after our engagement we went back in for a slight repair to the band and Jennifer took great care of my fiancé! Walking out of that store we knew that this is the place we will purchase all of our jewelry from moving forward! 6/28/16
- Daniel W.
- Daniel W.
Brian helped me with my diamond jewelry and watch battery's. Awesome service and great prices. His professionalism was the best. I would not trust any other jeweler. 11/14/16 - Sue A.
James & Sons were so wonderful in helping my husband pick out our engagement and wedding ring. They were patient, kind, and really worked with us to find the best style and fit for what I wanted. The ring is absolutely beautiful- high quality jewelry at a trustworthy place. We knew we were in good hands with them for our engagement and wedding bands. Thank you again for giving us jewelry we'll have for the rest of our lives! 10/26/16 - Yvonne C.
James & Sons is wonderful! We have always had a great experience. We worked with Megan Uzubell to purchase our wedding bands and engagement ring, she is amazing! She listened to what we wanted and made it happen. I have recommended James & Sons and Megan to several people and will continue to do so! 11/20/16 - Alexa K.
Excellent service as usual at James & Sons! Brian Inglese is amazing! If I'm looking for that special gift he always points me in the right direction. And, the recipients are always delighted with their jewelry ( or as I would say their bit of sparkle). I brought a ring in for repair and again, Brian told me exactly what would be done and even consulted with the jeweler that would be doing repairs. I always leave happy and will always be a returning customer. I will continue to refer my friends and family to James & Sons. From my sparkle to yours.Happy Holidays! 11/17/16 - Chrissie V.
Our Family have been faithful customers of James and Sons for over 15 years now, and this week-we know why...we have always felt comfortable buying quality, beautiful pieces of jewelry from them, so when it was time to upgrade my Husbands wedding ring, there wasn't a question of where to go. Sam, Megan, and Brian together all helped in creating a custom ring by transferring the three diamonds which represents our kids, adding two more representing our family as a whole. All this with a very reasonable and affordable price! My husband was completely blown away and touched when he received it last night, just in time to wear for a wedding this weekend too. Thank you so very much for your great customer care James & Sons! 11/11/16 - Kelly D.